AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

Login – Change User’s Password, PIN, and Security Question | Admin | AT&T Office@Hand
Article #10854

This article provides information on how Administrators can change the Passwords, PINs, and Security Questions on an extension’s online account to maintain the account’s confidentiality and privacy.

Login – Change User’s Password, PIN, and Security Question | Admin

In order to change another User’s Password, PIN or Security Question, an Account administrator should log in to the AT&T Office@Hand Online account and access a User’s User Details.

Accessing another User’s User Details

  1. Log in to your AT&T Office@Hand Online account.
  2. Go to Users > User list.
  3. Click the name of the User whose security settings need to be changed.

    Click the name of the User whose security settings need to be changed.

  4. Go to User Details > General then click Change Password.
  5. Enter the Current Admin Password.
  6. The following actions can be done at this point:
    Change the Password
    Change the PIN
    Change the Security Question and Answer

    • Change the Password
      The Password is used to login to your Online account.
      Enter the New Password. Re-enter the new password in the Confirm Password box then click Save.
      Note: The New Password needs to follow the Password Criteria. The criteria allow the User’s Password to be secure and less vulnerable to unauthorized access. It should at least contain:

      • One (1) letter
      • One (1) number
      • One (1) special character (!, @, #, $, %, ^, &, * , .) or One (1) uppercase letter
      • At least eight (8) characters with a maximum of 32 characters.

        The Password is used to login to your Online account.

    • Change the PIN
      The PIN is used to verify the User’s identity when checking their voicemail from a phone or in the automated attendant when contacting Customer Care.
      Enter the New PIN. Re-enter the new PIN in the Confirm PIN box then click Save.
      The new PIN must meet the following criteria:

      • At least 6 numbers
      • Maximum of 10 numbers
      • No letters
      • Non-sequential and Non-repeating

        Enter the New PIN. Re-enter the new PIN in the Confirm PIN box then click Save.

    • Change the Security Question and Answer
      The Security Question and Answer is used to reset your password or to identify your account when contacting Customer Service. Click on the drop-down list to select the security question and fill in the answer field.

      Click on the drop-down list to select the security question and fill in the answer field.

  7. Confirm the changes and click Save.

See Also:
Login – Change Security Settings via Online Account | AT&T Office@Hand
Login – Change Password via Online Account | AT&T Office@Hand

Key Words: 10854, login, change user password, pin, security question, admin, Resetting, reset, forgot password, forgot, lost, Office@Hand, password, fraud, log in