AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Voicemail – ­ Listening to your voicemail | AT&T Office@Hand
Article #5174

There are several ways to access your Office@Hand voicemail. You can access them through your AT&T Office@Hand Online Account, Mobile App, and using your desk phone. If you do not have access to the Internet, you can check your voicemail over the phone. Click any of the links below to how to check your voicemail over the phone.

Voicemail ­ Listening to your voicemail | AT&T Office@Hand

Checking your voicemail using a mobile phone or a landline
Checking your voicemail using a provisioned IP phone
Options when listening to a voice message over the phone

Note: You should know the PIN of the extension that you are checking.  To change your PIN, go to Office@Hand: Changing the Security settings via online account.

Checking your voicemail using a mobile phone or a landline

  1. Dial your main or direct AT&T Office@Hand telephone number.
  2. Enter your extension number as soon as you hear the ring.
  3. Press the star (*) key.
    Note: If you do not have a greeting in your extension, press the star (*) key after the second ring.
  4. Enter your PIN followed by the hash (#) sign once prompted.
  5. Listen to the prompt for instructions or press (1) to listen to your messages. For the list of commands, go to Options when listening to a voice message over the phone.

Checking your voicemail using a provisioned IP phone

  1. On your IP phone, dial *86.
  2. Enter your PIN followed by the hash (#) sign once prompted.
  3. Listen to the prompt for instructions or press (1) to listen to your messages.
  4. Scroll down for the list of commands.

Options when listening to a voice message over the phone

After listening to the most recent voicemail, you will have the following options:

Press 1 – Repeat the message
Press 2 – Save the message
Press 3 – Erase the message
Press 4 – Return the call
Press 5 – Forward to an extension
Press 6 – Skip the message
Press * – Exit

See Also:
Checking voicemails in your Office@Hand online account

Keywords:  office@hand, over the phone, voicemail, voice mail, messages, voice message, checking