AT&T Office@Hand

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Intercom – Intercom Feature Overview | AT&T Office@Hand
Article #4640

Getting to know the Intercom feature

The AT&T Office@Hand Intercom feature allows hands-free peer-to-peer conversations between users on desk phones that support the feature. It enables you to call an individual extension and the destination phone automatically answers the call in speakerphone mode. This feature is useful for announcing parked calls, notifying of visitors, and engaging in hands-free communications with colleagues.

Note: Intercom is disabled by default and an Intercom-capable phone is required to use this feature.

This article discusses how Account Administrators and Users can enable this feature. For more information about supported phones and how to use Intercom, go to Office@Hand: Intercom Frequently Asked Questions.

Users – Configuring your Intercom settings (User)
Admin – Configuring another User’s Intercom settings (Administrator)

Configuring your Intercom settings (User)

  1. Log in to your Office@Hand account.
  2. Click Settings, then click Phones & Numbers.
  3. Go to the Phones and click Intercom.
  4. Set Phone permitted to accept intercom calls: to On. Select the device where you want to accept Intercom calls.
  5. Click the Users tab. You will see a list of Users. Select by clicking the check boxes of the Users that will be permitted to make intercom calls to you. click Save.

Configuring another user’s Intercom settings (Administrator)

  1. Log in to your Office@Hand account.
  2. Click the Users tab, and then go to the User list. Under the Users with Extensions, click the name of the user that you want to modify.
  3. Click Phones & Numbers.
  4. Go to the phones and click Intercom.
  5. Set Phone permitted to accept intercom calls: to On. Select the device where you want to accept Intercom calls.
  6. Allow other Users to make Intercom calls to your extension by selecting their names under the Users tab, and then click Save.

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