AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

Mobile App – Interactive Notifications iOS | AT&T Office@Hand
Article #8578

The AT&T Mobile App’s Interactive Notifications make answering a call, retrieving voicemails and text messages, and joining meetings, conferences, or calls easier on iOS devices. It also notifies you when you have missed call/s.

AT&T Office@Hand Mobile App Interactive Notifications on iOS Devices

The AT&T Office@Hand Mobile App features Interactive Notifications on iOS devices. This feature enables you to answer calls, retrieve voicemails and text messages, and join meetings, conferences, or calls easier. It also lets you view your missed calls from your iOS device’s locked screen.

Note: Make sure to enable the Office@Hand mobile app’s Notifications on your phone’s settings.

Answering a Call
Retrieving a Voicemail
Retrieving a Text Message
Joining Meetings/Conferences/Calls
Missed Call Notification

• Answering a Call

When you get an incoming call on your Office@Hand mobile app, and your iOS phone is locked, you will get an Interactive Notification on your screen that you can swipe to the left for options.

answering a call image

Button/Action What it does
Answer button   Pressing the Answer button will immediately answer the call and launch the Office@Hand mobile app

Note: If your phone’s Touch ID or Passcode is turned on, you may need to unlock your phone first by using your Touch ID or PIN.

To Voicemail button   Pressing the To Voicemail button will send your caller to your Office@Hand mailbox to leave a voice message.
x button  Pressing the x button will ignore the incoming call.
Swipe to the right When you swipe the Interactive Notification to the right, it will launch the Office@Hand mobile app with the Pre-Call Control options, where you can answer, reply to the caller with a message, or send your caller to voicemail.

Note: If your phone’s Touch ID or Passcode is turned on, you may need to unlock your phone first by using your Touch ID or PIN

[back to topics list]

• Retrieve a Voicemail (iOS)

When you get a voicemail on your Office@Hand mailbox, and your phone is locked, you will get an Interactive Notification on your screen that you can swipe to the left for options.

retrieiving voicemail screen

Button / Action What it does
play button Pressing the Play button will launch the Office@Hand mobile app and play the voicemail immediately.

Note: If your phone’s Touch ID or Passcode is turned on, you may need to unlock your phone first by using your Touch ID or PIN.

call button Pressing the Call button will automatically launch the Office@Hand mobile app and dial the number of the person who left the message.

Note: If your phone’s Touch ID or Passcode is turned on, you may need to unlock your phone first by using your Touch ID or PIN.

The Pressing the x button will ignore or clear the notification from your screen.
swipe to the right When you swipe the Interactive Notification to the right, it will launch the Office@Hand mobile app play the voicemail.

Note: If your phone’s Touch ID or Passcode is turned on, you may need to unlock your phone first by using your Touch ID or PIN.

[back to topics list]

• Retrieving a Text Message (iOS)

When you get a Text Message on your Office@Hand mailbox, and your phone is locked, you will get an Interactive Notification on your screen that you can swipe to the left for options.

retrieving a text message screen image

Button / Action What it does
reply button Pressing the Reply button will launch the Office@Hand mobile app, and open the text message thread with the Compose box for your reply.

Note: If your phone’s Touch ID or Passcode is turned on, you may need to unlock your phone first by using your Touch ID or PIN.

call button Pressing the Call button will automatically launch the Office@Hand mobile app and dial the number of the person who sent the text message.

Note: If your phone’s Touch ID or Passcode is turned on, you may need to unlock your phone first by using your Touch ID or PIN.

Pressing the x button will ignore or clear the notification from your screen.
swipe to the right  When you swipe the Interactive Notification to the right, it will launch the Office@Hand mobile app and show the text message thread.

Note: If your phone’s Touch ID or Passcode is turned on, you may need to unlock your phone first by using your Touch ID or PIN.

[back to topics list]

Joining Meetings/Conferences/Calls (iOS)

An interactive notification reminder appears before a scheduled meeting or conference starts. You can either left swipe or right swipe on a Join Now notification.

Note: This notification does not appear if you have the Join Now Event Alert set to None.

To configure the Join Now Event Alert, on your Mobile app, tap My Profile > Mobile App Settings > Join Now > Event Alert, then choose how many seconds or minutes before the meeting should you be notified.

Actions Functions
Swipe to the right Opens the details of the meeting.

Note: If Touch ID or Passcode is enabled, you need to unlock your phone either by touching the Home button or by entering your PIN.

Swipe to the left Enables you to join the audio conference or online meeting right away with a single tap without entering the access code.

Note: If Touch ID or Passcode is enabled, you need to unlock your phone either by touching the Home button or by entering your PIN.

• Missed Call Notification

A notification appears in the push notifications of your iOS device when there is a missed call. This feature lets you view the missed call without opening the Office@Hand Mobile app. It lets you return the call or view your missed calls using the interactive notification buttons.

[back to topics list]

See Also:
Mobile App – Interactive Notifications – Android | AT&T Office@Hand
Office@Hand: Join Now with Google Calendar Integration for Office@Hand Mobile App

Keywords: 8578, iOS, Android, answering a call, retrieving a voicemail, check voicemail, read text message, left swipe, right swipe, mobile app, interactive notifications, mobile app notifications, Join Now