Install Salesforce Cloud App | AT&T Office@Hand
How do I install the Office@Hand Salesforce cloud app?
The AT&T Office@Hand Salesforce Cloud App provides seamless integration between Salesforce.com and your Office@Hand services to enable improved customer retention, agent productivity, and advanced business processes.
Follow these steps to install the AT&T Office@Hand app for Salesforce.
- Salesforce Account (Professional or Higher)
- AT&T Office@Hand Account (Premium or Enterprise Edition)
- Download the App from Salesforce App Exchange.
- Click Get It Now.
- Go over and accept the Terms and Conditions by clicking the Box and then click Confirm and Install.
- Click Continue.
- Click Next.
- Click Install.
Add Users that will be allowed to use the App:
- Search for Call Centers.
- Select the Call Center you wish to add users to.
- Click Manage Call Center Users.
- Click Add More Users.
- Select the Users that will be allowed to use the App and then click Add to Call Center.
- Click Home.
- Log into the app using your AT&T Office@Hand Account Number and Password.
- Click Login.
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