AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Installing the AT&T Office@Hand Salesforce Cloud App
Article #7672

The Office@Hand Cloud App for Salesforce provides seamless integration between Salesforce.com and your Office@Hand services to enable improved customer retention, agent productivity, and advanced business processes.

Follow these steps to install the Office@Hand app for Salesforce.

Requirements:

• Salesforce Account (Professional or Higher)
• Office@Hand Account (Premium or Enterprise Edition)

Step 1:
Download the App from Salesforce App Exchange.

Step 2:
Click Get It Now.

Step 3:
Go over and accept the Terms and Conditions by ticking the Box and then click Confirm and Install.

Step 4:
Click Continue.

Step 5:
Click Next.

Step 6:
Click Install.

Add Users that will be allowed to use the App:

Step 7:
Search for Call Centers.

Step 8:
Click AT&T Office@Hand Cloud App.

Step 9:
Click Manage Call Center Users.

Step 10:
Click Add More Users.

Step 11:
Select the Users that will be allowed to use the App and then click Add to Call Center.

Step 12:
Click Home.

Step 13:
Log into the app using your AT&T Office@Hand Account Number and Password.

Step 14:
Click Login.

See also:
Adding Users for Office@Hand Salesforce App