Installing the AT&T Office@Hand Salesforce Cloud App
The Office@Hand Cloud App for Salesforce provides seamless integration between Salesforce.com and your Office@Hand services to enable improved customer retention, agent productivity, and advanced business processes.
Follow these steps to install the Office@Hand app for Salesforce.
• Salesforce Account (Professional or Higher)
• Office@Hand Account (Premium or Enterprise Edition)
Download the App from Salesforce App Exchange.
Click Get It Now.
Go over and accept the Terms and Conditions by ticking the Box and then click Confirm and Install.
Add Users that will be allowed to use the App:
Search for Call Centers.
Click AT&T Office@Hand Cloud App.
Click Manage Call Center Users.
Click Add More Users.
Select the Users that will be allowed to use the App and then click Add to Call Center.
Log into the app using your AT&T Office@Hand Account Number and Password.
Adding Users for Office@Hand Salesforce App
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