AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Install Salesforce Cloud App | AT&T Office@Hand
Article #7672

How do I install the Office@Hand Salesforce cloud app?

The AT&T Office@Hand Salesforce Cloud App provides seamless integration between Salesforce.com and your Office@Hand services to enable improved customer retention, agent productivity, and advanced business processes.

Follow these steps to install the AT&T Office@Hand app for Salesforce.

Requirements

  • Salesforce Account (Professional or Higher)
  • AT&T Office@Hand Account (Premium or Enterprise Edition)
  1. Download the App from Salesforce App Exchange.
  2. Click Get It Now.
  3. Go over and accept the Terms and Conditions by clicking the Box and then click Confirm and Install.
  4. Click Continue.
  5. Click Next.
  6. Click Install.
    Add Users that will be allowed to use the App:
  7. Search for Call Centers.
  8. Select the Call Center you wish to add users to.
  9. Click Manage Call Center Users.
  10. Click Add More Users.
  11. Select the Users that will be allowed to use the App and then click Add to Call Center.
  12. Click Home.
  13. Log into the app using your AT&T Office@Hand Account Number and Password.
  14. Click Login.

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