RingCentral Office@Hand from AT&T

Learn how to use features from RingCentral Office@Hand from AT&T. Access our self-help options including our How To Videos to set up and use this application to communicate with customers.

Back to product page

Important Tips Before Installing the Office@Hand App for Salesforce
Article #4022

Before installing the Office@Hand App for Salesforce initially, you need to ensure the following first:
• Make sure that you are logged in to your Office@Hand Softphone application first.
• The Office@Hand Softphone must be running before you install the Office@Hand App for Salesforce.

Actions in the photo are explained in the text.

IMPORTANT:  You will get a warning notification indicating to launch the Office@Hand Softphone let it run in the background if you haven’t done so prior to installing the app for Salesforce. This will also ensure that you will get notifications of incoming calls to your account.
• Make sure that the numbers used to make outgoing calls are set for Current Location or phone number you use by default. Otherwise, you will get a warning notification to set your outgoing calls number.

Actions in the photo are explained in the text.