How to Get Technical Assistance for AT&T Business Messaging
AT&T Business Messaging Customer Service Form
If you prefer to receive technical support via the web, you may utilize our AT&T Business Messaging Customer Service Form. Follow-up responses are sent to the email address you provide within one business day.
AT&T Business Messaging Technical Support
AT&T’s Advanced Solutions Care (ASC) provides technical support 24×7 to all Business Messaging customers.
Qualifying customers also have access to ASC Helpdesk, which provides round-the-clock helpdesk-to-helpdesk technical support for the Business Messaging service. ASC Helpdesk is a specialized technical support group that can handle the complex needs of enterprises and troubleshoot issues with group notification and network connectivity. Businesses that activate 250 or more devices (or a minimum of 50 devices in the case of qualified public safety customers) with AT&T Business Messaging are able to take advantage of ASC Helpdesk.