AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Groups – Overview | AT&T Office@Hand
Article #3784

Groups enable you to designate a group of employees with similar activities or services. You need to be an Account Administrator or User with administrator access to configure Groups.

Groups – Overview

Administrators or Users with administrator access can go to Phone System > Groups.

AT&T Office@Hand offers different types of Groups for your Phone System needs.

Call Queues

This is a group of users/extensions which receive queue calls to be answered by the next available member of the group. Call queues increase the efficiency of your company by directing the calls to the right employees. Call queues can support up to 25 calls waiting in a call queue.

See links below to learn more:

Call Queue – Set Up Call Queue Group | AT&T Office@Hand
Call Queue – Customize Greetings via web | AT&T Office@Hand
Call Queue – Edit Messages and Notification Settings | AT&T Office@Hand
Call Queue – Set Up Advanced Call Handling Settings | Admin | AT&T Office @Hand
Call Queue – Set Up Call Handling for Business Hours and After Hours | AT&T Office @Hand

Paging Only*

This enables business’ real-time one-way broadcasting through multiple desk phones and overhead paging devices.
See links below to learn more:
Paging – Overview | AT&T Office@Hand
Paging – Frequently Asked Questions | AT&T Office@Hand

Shared Lines

This allows calls made to one phone number to be answered by multiple phones. Answered calls can be easily handed off to other phones sharing the same phone number.

See links below to learn more:

Shared Lines – Overview | AT&T Office@Hand
Advanced Call Handling – Set up Advanced Custom Answering Rules | AT&T Office@Hand
Call Queue – Set Up Advanced Call Handling Settings | Admin | AT&T Office@Hand

Park Locations

These are private locations for your employees to park and pick up calls. Create up to 100 park locations for different groups of users in your phone system.
See links below to learn more:

Call Park – Create and Set up a Park Location | AT&T Office@Hand
Call Park – Park and Retrieve a Call from a Park Location
Advanced Call Handling – Set up Advanced Custom Answering Rules | AT&T Office@Hand

Call Monitoring

This is a group that defines a set of permissions allowing users to monitor the calls of other users in real time.

See links below to learn more:

Call Monitoring – Overview | AT&T Office@Hand
Call Monitoring – Set up Call Monitoring | AT&T Office@Hand Desktop App

Messages-Only Extension

This permits you to create a dedicated extension specifically for receiving voice messages. All calls routed to this extension will be automatically directed to the extension’s voicemail box.

See Extensions – Set up a Message-Only Extension | Admin | AT&T Office@Hand to learn how to customize Message-Only Extension settings.

Announcements-Only Extension

This authorizes you to create a dedicated extension specifically for playing an announcement. All callers routed to this extension will only hear a recorded announcement/greeting.

See Extensions – Set up an Announcement-Only Extension | Admin | AT&T Office@Hand to learn how to customize Announcements-Only Extension settings.

Keywords: 3784, Departments, Groups, Messages Only, Announcements, Overview