AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Group Messaging Frequently Asked Questions
Article #7657

TABLE OF CONTENTS

1. What is Group Messaging on the AT&T Office@Hand mobile app?
2. Is this available feature for iOS and Android?
3. How do I retrieve a message sent to me via Group Messaging?
4. Are there limitations to this feature?

1. What is Group Messaging on the AT&T Office@Hand mobile app?

Group Messaging allows you to send a message to a call queue and to two (2) or more company contacts efficiently using the AT&T Office@Hand mobile app. Recipients of the group message can respond with their message shown to the same group as a threaded message.

2. Is this feature available for iOS and Android?

Yes, the Group Messaging feature is available on the AT&T Office@Hand mobile apps for iOS and Android.

3. How do I retrieve a message sent to me via Group Messaging?

Retrieving group messages may be done using the AT&T Office@Hand mobile apps. 

4. Are there limitations to this feature?

Group messaging has the following limitations:

• Group messages only work with extensions and contacts in Company Directory.
• Sending group text messages to an external number or a personal contact results in a message sent as separate text messages.
• Once a group message is created you can’t add or remove somebody from the group.