RingCentral Office@Hand from AT&T

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Forwarding my calls to my personal voicemail box
Article #8376

How can I forward calls to my personal voice mailbox?

Forwarding calls to your personal voicemail can be configured by setting up a call forwarding rule. Ensure that your forwarding number’s voicemail setting is properly set up. 

You can set up a forwarding rule with the following steps below:

Set up User’s call forwarding settings to forward calls to a personal number
Set up User’s Advanced Call Handling using Unconditional Forwarding mode

Set up User’s call forwarding settings to forward calls to a personal number

  1. Log in to your Office@Hand online account as an Admin.
  2. Click Users.

    Click Users.

  3. Select the user you wish to configure.

    Select the user you wish to configure.

  4. Click Call Handling & Forwarding.

  5. Select either User Hours or After Hours.
  6. In this section, you can do the following:
    • Forward calls to your Phone, Home phone, Mobile or Work phone. Make sure that the toggle button is turned ON or active.
    • Set how long the caller will hear the ringing before system tries the next number in the list. Five (5) seconds is equivalent to one (1) ring approximately.
    • Forward to other user’s phones.
    • Set forwarding numbers to ring sequentially or simultaneously.

  7. Click Save.
    QUICK TIP:  After setting your Forwarding numbers, you can set an Extension’s call information by clicking Incoming Call Information.  For more information, click here.

    You have now set up call forwarding on an Extension’s calls to a personal number.

Set up User’s Advanced Call Handling using Unconditional Forwarding mode

  1. Log in to your Office@Hand online account as an Admin.
  2. Click Users.

    Click Users.

  3. Select the User you want to configure.

    Select the user you wish to configure.

  4. Click Call Handling & Forwarding.

  5. Click Advanced.

  6. Click Add Rule.

  7. Enter your preferred rule name in the Name rule field and select from the three (3) conditions where you want the rule to be based on and then, click Next.
    • Date and/or Time – Used when the custom rule is applicable only on specific date/hours of the day.
    • Caller ID – Used when the custom rule is based on caller’s caller id number.
    • Called Number – Used when the custom rule is based on Office@Hand phone number(s) dialed.      
       
      Note:  In the example below, the custom rule is based on Called Number.

  8. Select the phone number(s) where the custom rule will apply and then, click Next.

  9. Click Next to proceed.

    Note: You can click on this   icon to edit your conditions.

  10. Select Unconditional Forwarding from the list and enter the forwarding number. Click Done when finished.

  11. Review the changes made and click Done.

    Note: Place a test call to ensure that calls and messages are routed properly.

    You have now set up Advanced Call Handling using Unconditional Forwarding mode on a User.

Keywords:  8376, voicemail, extension’s voicemail setup, personal voice mailbox, office, Settings & Configurations, call handling and forwarding, advanced rule