AT&T Collaborate

AT&T Collaborate – Enhanced Mobile is a Fixed Mobile Convergence solution that provides business, desk phone features on mobile phones. Improve mobile communications with your customers and collaborators by providing your high-definition voice business smartphone users the tools they need when connected to the AT&T VoLTE network.

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Feature access codes in AT&T Collaborate

Feature access codes give you quick access to AT&T Collaborate SM features from the keypad on your phone. Your administrator controls your access to some of these features. You might not have access to all the features described here.

Note: In most cases, you enter a specific feature access code and then, depending on the make and model of your phone, you press the Dial soft key or the pound (#) key to access the feature. Some feature access codes that you enter during a call require that you first get a dial tone by starting a second call. In these cases, you typically put the current call on hold and press a line key button to start a new call.

Feature access codes

These feature access codes let you use Collaborate features from your keypad.

Code Feature Action
*50 Account or Authorization Code Used to dial the account or authorization code if you’ve been configured to dial these codes. 
*77 Anonymous Call Rejection Activation Turns on Anonymous Call Rejection. The system plays an announcement to inform you that the feature has been activated.
*87 Anonymous Call Rejection Deactivation Turns off Anonymous Call Rejection. The system plays an announcement to inform you that the service has been deactivated.
*52* Anonymous Call Rejection Interrogation Plays an announcement informing you of your Anonymous Call Rejection status and details.
#9 Automatic Callback Menu Access Presents the Automatic Callback menu. The Automatic Callback service monitors a busy line and notifies the user as soon as the line becomes free.
*86 Automatic Callback Deactivation Cancels an active Automatic Callback request.
*72 Call Forwarding -Always Activation Turns on call forwarding for all calls coming in to a phone number you specify. Enter the code and phone number or extension where you want to forward calls.
*73 Call Forwarding – Always Deactivation Turns off Call Forwarding – Always. 
*21*  Call Forwarding – Always Interrogation  Plays an announcement informing you of the current status and destination phone number for Call Forwarding – Always.
*21  Call Forwarding – Always to Voicemail Activation Turns off Call Forwarding – Always to Voicemail.
#21  Call Forwarding – Always to Voicemail Deactivation Turns off Call Forwarding – Always to Voicemail.
*62  Call Forwarding – Busy Activation Turns on Call Forwarding – Busy. Enter the code and the phone number or extension. All calls that come in when your phone is busy are forwarded to the number you enter.
*63  Call Forwarding – Busy Deactivation Turns off Call Forwarding – Busy.
*67*  Call Forwarding – Busy Interrogation Plays an announcement informing you of your Call Forwarding – Busy status and details, including the number where calls are forwarded.
*40  Call Forwarding – Busy to Voicemail Activation Turns off Call Forwarding – Busy to Voicemail.
#40  Call Forwarding – Busy to Voicemail Deactivation Turns off Call Forwarding – Busy to Voicemail.
*92  Call Forwarding – No Answer Activation Turns on Call Forwarding – No Answer. Enter the code and a forwarding phone number for your unanswered calls.
*93  Call Forwarding – No Answer Deactivation Turns off Call Forwarding – No Answer.
*61*  Call Forwarding – No Answer Interrogation Plays an announcement informing you of your Call Forwarding – No Answer status and details, including the phone number where calls are forwarded.
*41  Call Forwarding – No Answer to Voicemail Activation Turns on Call Forwarding – No Answer to Voicemail. Redirects incoming phone calls to your voicemail when you don’t answer. 
#41 Call Forwarding – No Answer to Voicemail Deactivation Turns off Call Forwarding – No Answer to Voicemail. 
*610 Call Forwarding – No Answer Timer

Sets the number of rings you hear before This setting applies to:

  • Voice messaging
  • Voicemail
  • Call Forwarding – No Answer
  • Call Forwarding – No Answer to Voicemail
  • Sequential Ring
*94  Call Forwarding – Not Reachable Activation Turns on Call Forwarding – Not Reachable. Enter the code and a phone number or extension. When you can’t be reached by the network, such as during a power outage or loss of Internet connection, your calls are forwarded to this number. Other call forwarding settings have precedence over Call Forwarding – Not Reachable.
*95  Call Forwarding – Not Reachable Deactivation Turns off Call Forwarding – Not Reachable. When your phone can’t be reached (such as during a power outage), calls are no longer rerouted to an alternate number.
*63*  Call Forwarding – Not Reachable Interrogation Plays an announcement informing you of your Call Forwarding – Not Reachable status and details.
#76  Call Forwarding on a Schedule Activation Turns on Call Forwarding on a Schedule. You must set Call Forwarding on a Schedule behavior through the Collaborate user homepage.
#77  Call Forwarding on a Schedule Deactivation Turns off Call Forwarding on a Schedule.
*68  Call Park Places the call on hold in such a way that other users in the group or enterprise can retrieve the call. Dial the code and the phone number or extension where you wish to park the call.
#58  (Group) Call Park Parks the call on the user’s Call Park group. When the user dials the code, the service hunts for the first available user in the Call Park group and parks the call there.
*88 Call Park Retrieve Retrieves a parked call. Dial the code and the extension where the call was parked to retrieve the call.
*98  Call Pickup Answers the ringing phone within an assigned call pickup group. If more than one phone is ringing, Call Pickup answers the phone that has been ringing the longest.
*11  Call Retrieve  Allows a user to move a call between devices or apps assigned to that user. For example, dial call retrieve on your IP phone to move a call from your Collaborate ─ Mobile App to your IP Phone.
*69  Call Return or Last Number Redial  Places a call to the phone number of the last call you received.
*53*  Call Waiting Interrogation  Places a call to the phone number of the last call you received.
*70  Call Waiting – cancel  Turns off Call Waiting for the next call. Enter the code and the phone number of the person you’re calling. Call Waiting is turned off for the duration of the call.
*43  Call Waiting Persistent Activation  Turns on Call Waiting for all calls.
#43  Call Waiting Persistent Deactivation Turns off Call Waiting for all calls.
*54*  Caller ID Delivery Blocking Interrogation  Plays an announcement informing you of your Caller ID Blocking status and details.
*67  Caller ID Delivery Blocking per Call  Turns on Caller ID Blocking for the next call. Enter the code and the phone number of the person you’re calling. Your caller ID won’t appear on the receiving party’s device. Used when Persistent Caller ID Blocking is inactive.
*31  Caller ID Delivery Blocking Persistent Activation  Turns on Caller ID Blocking for all calls.
 #31 Caller ID Delivery Blocking Persistent Deactivation Turns off Caller ID Blocking for all calls.
*65  Caller ID Delivery per Call Turns on Caller ID for the next outgoing call. Enter the code and the phone number of the person you’re calling. Your caller ID will be allowed to appear on the receiving party’s device. Used when Persistent Caller ID blocking is active to override the blocking for this one call.
#80  Contact Center – Make Outgoing Call Contact Center agent service that allows a contact center agent to make a call as the contact center.
#82  Contact Center – Silent Monitoring Contact Center supervisor service that allows a supervisor to silently monitor a call that’s active with an agent.
#83  Contact Center – Agent Escalation Contact Center agent service that allows an agent to escalate a call to a contact center supervisor.
#84  Contact Center – Monitoring Next Call Contact Center supervisor service that allows a supervisor to silently monitor the next call that’s presented to an agent.
*57  Customer Originated Trace Dial after receiving a threatening or harassing call.
*97  Directed Call Pickup Turns on Directed Call Pickup. Enter the code and the phone number or extension you want to answer.
*33 Directed Call Pickup with Barge In Joins you to a phone call that’s in progress. Enter the code and the phone number or extension of the call you want to join. When you interrupt a call, the already-connected parties hear a warning tone and a 3-way call is established.
*83 Diversion Inhibitor Use this code before a phone number to prevent further forwarding of the call.
*78 Do Not Disturb Activation Turns on Do Not Disturb. Blocks call when you’re busy so that you’re not interrupted.
*79 Do Not Disturb Deactivation Turns off Do Not Disturb.
*96 Intercom  Provides intercom-like functionality that lets you call another Collaborate user and be connected instantly. Enter the code and the phone number or extension of another Collaborate user. The person you’re calling hears a brief warning tone, and then the phone answers automatically in speakerphone mode.
*60  Music on Hold Per-Call Deactivation  Turns off Music on Hold for the current call.
*75  Personal Speed Dial Used to create Personal Speed Dial codes. Dial the code and follow the prompts to set up a new speed dial code. Use ** and the speed dial code to make a call.
*51*  Selective Call Rejection Interrogation Plays an announcement informing you of your Selective Call Rejection status and details.
*99 Voicemail Clear MWI Voicemail Clear Message Waiting Indication (MWI) on your Collaborate device.
*55  Voicemail – Direct Transfer Transfers a held call directly to voicemail.  If entered without a phone number, the caller will be transferred to your voice mailbox.  Enter with a phone number to transfer the caller to another user’s mailbox.

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