AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Enabling HD Voice on the Online Account
Article #8026

High-Definition Voice or HD Voice allows you to establish calls between supported AT&T Office@Hand desk phones and desktop apps with high quality voice audio. Follow these steps to activate HD Voice on your online account.

Step 1:
Log in to your Office@Hand online account.

Step 2:
On the Admin Portal under Phone System, select Phones & Devices.

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Step 3:
Click the User Phone that needs to be set up with HD Voice.

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Step 4:
Set the Bandwidth usage to High and then tick the option to Use HD Voice if possible, and click Save.

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To improve the quality of your calls, you can set how much network bandwidth to use for calls:
High Bandwidth – gives you better sound quality but calls can become choppy when it’s not available.
Low Bandwidth – gives you lower sound quality but ensures no interruptions during your conversation.

See also:
HD Voice Overview