RingCentral Office@Hand from AT&T

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Office@Hand: Editing a User’s Call Screening Settings via Web
Article #2576

How to change a User’s Call Screen settings via Web?

Call Screening allows you to filter incoming calls before you answer them. It lets you identify the caller so you can pick up the call immediately. Enable this option when you want your callers to announce their name before continuing to connect the call.

Note: When you enable Call Screening, you also need to set up and enable the Play announcement before connecting settings. If you enable Call Screening, and the Play announcement before connecting setting is set to Never, the User will not be able to hear the Call Screening announcement when the User picks up the call.

This article demonstrates how you can configure the Call Screening settings in your Office@Hand Online account. Click your role below to learn more.

Users
Administrators

How can Users configure the Call Screening settings on their Online account

  1. Log in to your Office@Hand Online account.
  2. Click Settings.

    Click Settings.

  3. Click Screening, Greeting & Hold Music.

    Click Screening, Greeting & Hold Music.

  4. Follow Step 5 under Administrators to finish configuring your blocked calls settings.

How can Administrators configure the Call Screening options of a User

  1. Log in as an Account administrator to the Office@Hand Online account.
  2. Click Users.

    Click Users.

    Note: The User list is automatically displayed by default.

    The User list is automatically displayed by default.

  3. Click the name of the User whose Call Screening settings need to be configured.
    In this example, the Administrator will be modifying Jane Smith’s Call Screening settings.

    Click the name of the User whose Call Screening settings need to be configured.

  4. Click Screening, Greeting & Hold Music.

    Click Screening, Greeting & Hold Music.

  5. The Screening, Greeting & Hold Music settings are displayed. The call screening options are right in the middle part of the screen.

    Note: Call screening is OFF if the extension is set to Take Messages Only or Play Announcements when the extension is dialed after hours. To enable Call Screening, go to Call Handling & Forwarding, and then change the answering mode to Forward calls.

    The Screening, Greeting & Hold Music settings are displayed. The call screening options are right in the middle part of the screen.

  6. At this point, you can either enable (set to On) or disable (set to Off) this feature.

    To disable the connecting message, select Off, then click Save.

    Otherwise, select On then go to the next step.

    At this point, you can either enable (set to On) or disable (set to Off) this feature.

  7. Choose when your callers are required to announce their names:
    • If Caller ID not present
    • If caller not in contact List
    • Always

    Choose when your callers are required to announce their names:

  8. Click Save.

    Click Save.

See Also
Office@Hand: Call Handling & Forwarding Overview
Office@Hand: Editing an Extension’s Call Information via Web

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