AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Screening, Greeting & Hold Music –
Set up Call Screening | AT&T Office@Hand
Article #2576

Turn on this option when you want callers to announce their name before continuing to connect the call. This option lets you identify the caller so you can pick up the call immediately. If Caller ID is not present, this will ask callers to say their name before connecting.

Follow the steps below to learn how to configure this setting.

Screening, Greeting & Hold Music – Set up Call Screening

  1. Under Call Screening, click the Enable check box and then click Edit to modify.

    Under Call Screening, click the Enable check box and then click Edit to modify.

    You will have the following conditions to ask callers to say their name before connecting:

    • If Caller ID not present
    • If caller not in contact list
    • Always
  2. Click Done.
  3. Click Save when redirected back to Screening, Greeting & Hold Music to confirm.
    After turning on this option, go to Call Handling & Forwarding > Settings > Incoming Call Information to set your preferences.

See Also:
Screening, Greetings & Hold Music – Overview | AT&T Office@Hand

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