AT&T Office@Hand

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Desktop App – Calls Only Mode for SSO Downtime | AT&T Office@Hand #11174
Article #11174

This article provides information about the Calls only mode for SSO Users. This mode allows Users to make and receive calls even if they cannot log in via SSO. This feature will be supported only for Single Sign-On login service.

How SSO Users get into Calls Only mode?

When user tries to login via SSO to AT&T Office@Hand Desktop App and when SSO login services are not available, User will be prompted to switch to Calls only mode.

Note: This only works if a User has previously logged in. First time User doesn’t have their profile stored yet.

Scenario 1 – User gets into Calls only mode

  • User clicks on SSO login when AT&T Office@Hand services are unavailable.
  • App will suggest to user to switch to Calls only mode. User clicks Calls only button.
  • A. If several profiles have been saved, app will open the list where the User can choose one. Dial pad screen will open. User can make or receive a call.
  • B. In case that there is only one profile, the dial pad screen will open right after clicking on the Calls only button. User can now receive and make calls.

Scenario 2 – No Internet connection

  • User clicks on SSO login when AT&T Office@Hand services are unavailable.
  • If there is no network connection, a message box will appear.
  • User presses close button and stays on the login screen.

Scenario 3 – User does not have a saved profile

  • User clicks on SSO login when AT&T Office@Hand services are unavailable.
  • SSO screen opens and then detects network connection issue. User does not have a saved profile (e.g. first session), a message box will appear.
  • User presses close button and returns to the login screen.

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