AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Desktop App – Calls Only Mode for Single Sign-on (SSO), Phone Number, and Email Users | AT&T Office@Hand
Article #11174

This article provides information about the Calls only mode for SSO Users. This feature only works if a user has previously logged in, First time user doesn’t have their profile stored yet.

How can I make and receive calls when I cannot login via SSO, phone number, or email?

When user tries to login via SSO to AT&T Office@Hand Desktop App and when SSO login services are not available, User will be prompted to switch to Calls only mode.

Note: This only works if a User has previously logged in. First time User doesn’t have their profile stored yet.


When you click on SSO, Phone Number or Email to log in and AT&T Office@Hand Desktop App detects that services are unavailable, a prompt will appear suggesting you to go in to Calls Only mode.

  • If you have previously logged in and has logged out from AT&T Office@Hand Desktop App, your profile is already saved in the app and youwill be able to make and receive calls with Calls-only mode.
  • If several profiles have been saved, click on your profile to proceed with Calls-only mode.
  • If only one profile is saved, the dial pad screen will open right after clicking on the Calls only button. You can ONLY receive and make calls during this time.

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