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AT&T Office@Hand

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Certified and Supported Deskphones for AT&T Office@Hand
Article #3109

This article contains the list of devices that are sold and supported by AT&T Office@Hand, devices that are not sold by AT&T Office@Hand but will assist in provisioning, phones that are not sold but will work with manual (self) provisioning, as well as the list of phones that will not work and are not supported by AT&T Office@Hand.

For device support in countries other than the United States, Canada, the United Kingdom, and Australia, please contact AT&T Office@Hand Support.

AT&T Office@Hand supports several phone models.

  • Phones sold by AT&T Office@Hand: Our phones are fully supported and designed to work out-of-the-box with your AT&T Office@Hand phone system.
  • Bring your own device (BYOD): If you’d like to use an existing phone from your previous provider, your phone must be unlocked by the original provider and have a valid, factory-installed device certificate. AT&T Office@Hand can help configure your phone manually or via AT&T Office@Hand Assisted device provisioning for the certified phone models.

Supported phones

Click on the links below to view the list of AT&T Office@Hand supported phone models, firmware, and provisioning guides.

Cisco

To configure your BYOD phone, visit Assisted provisioning guide for Cisco phones.

 

Model TLS
Encryption
BYOD/Assisted
Provisioning
Zero-Touch
Provisioning
Firmware
Supported
191 ATA    
192 ATA    
2102 ATA    
CP6821   11.2.3
CP7821   11.2.3
CP7841   11.1.1
CP8811   11.2.3
CP8816    
CP8851   11.2.3
CP8861   11.1.1
PAP2T
ATA
   
SPA
122
   
SPA303   7-6-1-ES_
RC01
SPA504G   7-6-1-ES_
RC01
SPA504G2   7-6-1-ES_
RC01
SPA509G   7-6-1-ES_
RC01

 

Mitel

You can configure your Mitel BYOD using the guide to assisted provisioning for Mitel phones.

Model TLS Encryption BYOD/Assisted Provisioning Zero-Touch Provisioning Firmware Supported
6905   6.2.0.29
6910   6.2.0.29
6970   6.2.0.29

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Poly

To configure your BYOD phone via AT&T Office@Hand assisted provisioning tool, visit the Assisted provisioning for Poly phones.

To configure your BYOD phone via Zero-Touch Provisioning (ZTP), send an email to Poly ZTP support ztpinfo@poly.com to transfer the device MAC address to AT&T Office@Hand.

Model TLS
Encryption
BYOD/Assisted
Provisioning
Zero-Touch
Provisioning
Firmware
Supported
 
CCX400 6.2.23.0304  
CCX500 6.2.23.0304  
CCX600 6.2.23.0304  
CCX700 6.2.23.0304  
Edge E100    
Edge E220    
Edge E300    
Edge E320    
Edge E350    
Edge E400        
Edge E450        
Edge E500        
Edge E550        
Edge B10   1.0.0 (Build: 5512)  
Edge B20   1.0.0 (Build: 5512)  
IP 5000
Conference
  4.0.15.1009  
IP 6000
Conference
  4.0.15.1009  
IP 7000
Conference
  4.0.9  
OBi302
ATA
  3.2.3.6768  
Rove 30   8.0.1.0013  
Rove 40   8.0.1.0013  
SPIP 321   4.0.15.1009  
SPIP 331   4.0.15.1009  
SPIP 335   4.0.15.1009  
SPIP 450   4.0.15.1009  
SPIP 550   4.0.15.1009  
SPIP 560   4.0.15.1009  
SPIP 650   4.0.15.1009  
SPIP 670   4.0.15.1009  
Trio 8300
Conference
5.9.5.3153  
Trio 8500
Conference
5.9.0 Rev AA  
Trio 8800
Conference
5.9.0 Rev AA  
Trio C60
Conference
5.9.5.3066
Rev AC
 
VVX-101 6.3.0.14929  
VVX-150 6.3.0.14929  
VVX-201 6.3.0.14929  
VVX-250 6.3.0.14929  
VVX-300   5.9.7.3480  
VVX-301   6.3.0.14929  
VVX-310   5.9.7.3480  
VVX-311 6.3.0.14929  
VVX-350 6.3.0.14929  
VVX-400   5.9.7.3480  
VVX-410   5.9.7.3480  
VVX-411 6.3.0.14929  
VVX-450 6.3.0.14929  
VVX-500   5.9.7.3480  
VVX-501 6.3.0.14929  
VVX-600   5.9.7.3480  
VVX-601 6.3.0.14929  

Note: Polycom VVX 150 /250 /350 /450 are improvements for the Polycom models VVX 101 /201 /311 / 411 respectively.

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To configure your BYOD phone, visit Assisted Provisioning for Yealink phones.

CP925   148.86.25.2
CP935    
CP965   143.86.25.1
CP930W 87.83.0.63
T4U EXP43      
T5W EXP50      
T21P   52.84.0.15
T31P   124.85.25.4
T33G 124.85.25.4
T42S 66.81.25.9
T43U 108.86.25.1
T46S 66.81.25.3
T46U 108.86.25.1
T48S 66.84.25.3
T48U 108.86.25.1
T53 96.86.25.1
T53W 96.86.25.1
T54W 96.86.25.1
T57W 96.86.25.1
T58W   150.86.25.4

W60P

(W56H handset with

W60B
Base station)

W60B
77.83.25.2

W56H
61.83.0.16

W69P

(W59R handset with

W60B
Base station)

115.83.0.20

W60B –
77.83.25.5

VP59P    
W52P   25.80.25.1
W56P   25.80.25.1
W60P    
W76P   Base station – 146.85.25.3 
Handset
61.85.0.49
W79P   Base station – 146.85.25.3 
Handset
115.85.0.49

Phones we do not sell but will work with manual provision

The AT&T Office@Hand phone system will work with any Cisco, Poly, or Yealink phones that are:

  • SIP-enabled (Yealink) phone models that are not listed within the table,
  • Phones that do not have a valid factory-installed device certificate, even if listed under the first table, and
  • Other SIP-compliant phone brands such as Snom, Aastra, Grandstream, Panasonic, etc.

For more information, visit Manual Provisioning – How do I set up my Desk Phone to work with AT&T Office@Hand.

NOTE: Our support team cannot troubleshoot or configure IP phones purchased from another vendor. We recommend customers avail of our pre-configured IP phones:

Phones that are not compatible with AT&T Office@Hand

The following phones are not compatible with AT&T Office@Hand:

  • Non-SIP compliant phones
  • Digital phones
  • Cisco 79xx (7940, 7960, etc),Cisco 89xx and Cisco 99xx Series phones
  • Panasonic KX-DT phones
  • Poly Lync CX Series phones (CX100, CX300, CX500, CX600, CX3000, CX5100)
  • Retired Poly SoundPoint IP phones: IP300 / IP301 / IP320 / IP330 / IP430 / IP500 / IP501 / IP600 / IP601
  • Retired Poly SoundStation IP phones: IP4000 / SoundStation Premier

These devices are often manufactured, locked, programmed to work only with the proprietary system’s standards, and are not compatible with AT&T Office@Hand:

  • 3Com phones
  • Altigen phones
  • NEC phones
  • Nortel phones
  • Shoretel phones
  • XBlue phones

Devices not recommended for configuration

  • Postage Machines
  • Credit Card Machines
  • Automatic Door Controllers

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Key Words: 3109, AT&T, Office@Hand, desk phones, Desktop, Conference, IP phones, assisted provisioning, manual provisioning, SIP, Cisco, Polycom, Yealink, supported phones, 68459, 90535

 

7/2023