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Deskphones – List of Supported Phones | AT&T Office@Hand
Article #3109

This article contains the list of devices that are sold and supported by AT&T Office@Hand, devices that are not sold by AT&T Office@Hand but will assist in provisioning, phones that are not sold but will work with manual (self) provisioning, as well as the list of phones that will not work and are not supported by AT&T Office@Hand.

List of phones that will work and will not work with AT&T Office@Hand

  1. Phones we sell and support
  2. Phones supported via assisted provisioning
  3. Phones we do not sell but will work with manual (self) provisioning
  4. Phones that are proprietary and do not work with AT&T Office@Hand
  5. Other devices will not work with AT&T Office@Hand
  6. Devices that are not recommended for configuration with AT&T Office @Hand

 

Phones we sell and support

These are pre-configured phones that you can order directly from AT&T Office@Hand. These plug & play phones are fully supported and designed to work with your AT&T Office@Hand phone system out-of-the-box. Simply plug your phones into your Internet router and make calls instantly. You can use an existing broadband service that meets the minimum hardware support requirements, or talk to an AT&T Sales Representative about upgrading your broadband service.

Cisco IP Phones
Polycom IP Phones
Yealink IP Phones

Cisco IP Phones Sold/Supported by AT&T Office@Hand
Cisco SPA-122 ATA
Cisco SPA-303 Desk Phone
Cisco SPA-508G Desk Phone
Cisco SPA-508G Desk Phone with 1 Expansion Module
Cisco SPA-508G Desk Phone with 2 Expansion Module
Cisco SPA-514G Desk Phone
Cisco SPA-514G Desk Phone with 1 Expansion Module
Cisco SPA-514G Desk Phone with 2 Expansion Module
Cisco SPA-525G2 Desk Phone
Cisco SPA-525G2 Desk Phone with 1 Expansion Module
Cisco SPA-525G2 Desk Phone with 2 Expansion Module
Cisco 8741
Cisco 8861
Cisco 8861 with 1 Expansion Module
Cisco 8861 with 2 Expansion Module

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Polycom IP Phones Sold/Supported by AT&T Office@Hand
Polycom VVX 101
Polycom VVX 201
Polycom VVX 311
Polycom VVX 411
Polycom VVX 411 with 1 Expansion Module
Polycom VVX 501
Polycom VVX 501 with Expansion Module
Polycom VVX 601
Polycom VVX 601 with Expansion Module
Polycom IP 5000 Conference Phone
Polycom IP 6000 Conference Phone
Polycom Trio 8500 Conference Phone
Polycom Trio 8800 Conference Phone
Polycom Skyline VVX 150
Polycom Skyline VVX 250
Polycom Skyline VVX 350
Polycom Skyline VVX 450

Note: Polycom VVX 150 /250 /350 /450 are improvements for the Polycom models VVX 101 /201 /311 / 411 respectively.

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Yealink T21P
Yealink T42S
Yealink T46S
Yealink T46S with 1 Expansion Module
Yealink T46S with 2 Expansion Module
Yealink W56P with 1 Handset
Yealink W56P with 2 Handset
Yealink W56P with 3 Handset
Yealink W56P with 4 Handset

 

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Phones supported via assisted provisioning

These could be your existing phone from your previous provider or phones that you have purchased from other vendors.

If you have an existing Polycom, Cisco, or Yealink phone, you can log into your account to access AT&T Office@Hand’s Assisted Device Provisioning tool. The Assisted Device Provisioning tool provides step-by-step instructions for adding your existing phone into your AT&T Office@Hand phone system.

In Assisted Provisioning, the phone’s Serial Number is entered on your AT&T Office@Hand Online account, and AT&T Office@Hand’s Provisioning Server address is entered inside the phone’s Menu. This allows the phone to automatically connect, download, and update the information. Since your system is in the cloud, updates and new features appear automatically.

The AT&T Office@Hand Assisted Device Provisioning tool will work if the following requirements are met:

  1. That your existing phone has been unlocked by your original provider.
  2. That your existing phone has a valid, factory-installed device certificate.

Here’s the list of desk phones that can be set up via Assisted Provisioning.

Cisco IP Phones
Polycom IP Phones
Yealink IP Phones

Cisco IP Phones – Assisted Provisioning
Cisco Linksys 2102 ATA
Cisco Linksys PAP2T ATA
Cisco SPA-122 ATA
Cisco SPA-303 Desk Phone
Cisco SPA-504G Desk Phone
Cisco SPA-504G2 Desk Phone
Cisco SPA-508G Desk Phone
Cisco SPA-509G Desk Phone
Cisco SPA-514G Desk Phone
Cisco SPA-525G Advanced Executive Color IP Phone
Cisco SPA-525G2 Desk Phone
Cisco 7841
Cisco 8861

 

Note: For instructions on how to set up your Cisco Desk phone through AT&T Office@Hand’s Assisted Provisioning feature, go to Assisted Provisioning for Cisco/Linksys IP Phones.

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Polycom IP Phones – Assisted Provisioning
Polycom SPIP 321
Polycom SPIP 331
Polycom SPIP 335
Polycom SPIP 450
Polycom SPIP 550
Polycom SPIP 560
Polycom SPIP 650
Polycom SPIP 670
Polycom VVX 101
Polycom VVX 150
Polycom VVX 201
Polycom VVX 250
Polycom VVX 300
Polycom VVX 301
Polycom VVX 310
Polycom VVX 311
Polycom VVX 350
Polycom VVX 400
Polycom VVX 410
Polycom VVX 411
Polycom VVX 450
Polycom VVX 500
Polycom VVX 501
Polycom VVX 600
Polycom VVX 601
Polycom IP 5000 Conference Phone
Polycom IP 6000 Conference Phone
Polycom IP 7000 Conference Phone
Polycom Trio 8500 Conference Phone
Polycom Trio 8800 Conference Phone

Note: For instructions on how to set up your Polycom Desk phone through AT&T Office@Hand’s Assisted Provisioning feature, go to Assisted Provisioning for Polycom IP Phones.

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Yealink IP Phones – Assisted Provisioning
Yealink T21P
Yealink T42S
Yealink T46S
Yealink W52P
Yealink W56P

 

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Phones we do not sell but will work with manual (self) provisioning

  1. If your phone is not on the list of devices that can be configured via Assisted Provisioning, you can still configure your device via Manual Provisioning.
  2. Cisco, Polycom or Yealink phones that do not have a valid factory-installed device certificate even if it is included on the list of devices that canbe configured via Assisted Provisioning.
  3. Other SIP-compliant phone brands such as Snom, Aastra, Grandstream, Panasonic, etc.

For these types of phones, please Note that our support team will not be able to troubleshoot or configure IP phones purchased from another vendor. We recommend customers to take advantage of the simplicity of our pre-configured IP phones. For manual/self-provisioning instructions, click on the appropriate link below or refer to your phone’s product documentation.

Phone Brand Link
Cisco Manual Provisioning – Cisco Phones
Polycom Manual Provisioning – Polycom IP Phones

 

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Phones that are proprietary and do not work with AT&T Office@Hand

These devices are often manufactured, locked and programmed to work only with the proprietary system’s standards.

  • 3Com phones
  • Altigen phones
  • Avaya phones
  • Mitel phones
  • NEC phones
  • Nortel phones
  • Shoretel phones
  • XBlue phones

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Other devices that will not work with AT&T Office@Hand

  • Digital phones will not work on AT&T Office@Hand. Phones must be SIP-compliant to operate with AT&T Office@Hand.
  • Cisco 79xx (7940 and 7960), Cisco 89xx and Cisco 99xx Series phones do not work with AT&T Office@Hand
  • Panasonic KX-DT phones
  • Polycom Lync CX Series phones (CX100, CX300, CX500, CX600, CX3000, CX5100)
  • Retired Polycom SoundPoint IP phones: IP300 / IP301 / IP320 / IP330 / IP430 / IP500 / IP501 / IP600 / IP601
  • Retired Polycom Sound-Station IP phones: IP4000 / Sound-Station Premier

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Devices that are not recommended for configuration with AT&T Office@Hand

  • Postage Machines
  • Credit Card Machines
  • Automatic Door Controllers

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Key Words: 3109, AT&T, Office@Hand, desk phones, Desktop, Conference, IP phones, assisted provisioning, manual provisioning, SIP, Cisco, Polycom, Yealink