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Deskphones – Polycom Phones | Install Expansion Modules or Sidecars| AT&T Office@Hand
Article #11076

AT&T Office@Hand supports an array of tested Polycom IP Phones which work well with your AT&T Office@Hand service. This article will guide you on how to Install Expansion Modules or Sidecars.

Polycom Phones – Install Expansion Modules or Sidecars

The Polycom VVX Expansion Modules or Sidecars are consoles you can connect to your Polycom VVX Business Media phones to add additional lines. These devices enable you to handle large call volumes on a daily basis by expanding the functions of your phone. The modules let you accept, screen, dispatch, and monitor calls. It boosts productivity by reducing the number of lost customer calls, shortening transaction times, and increasing the accuracy of call routing.

Supported Models

Polycom VVX Expansion Modules are available for the following Polycom VVX business media phones:

  • Polycom VVX-410 Color Gigabit Ethernet Phone
  • Polycom VVX-500 Color Touchscreen Phone

How to Install Sidecars

VVX Expansion Modules are powered and signaled by VVX phones and require minimal setup. After you connect an expansion module to a VVX phone, the module is automatically configured to work with the phone.

For more information on setting up VVX sidecars, please check the device’s User Guide on the Polycom support site.

VVX 410 & 500 Sidecar Provisioning & Installation

The Polycom VVX 410 and VVX 500 are desk phones with color displays, gigabit Ethernet, and speakerphones. Up to 3 expansion modules (sidecars) can be attached to these desk phones.

Note: You cannot connect paper display and color display expansion modules together on the same phone.

  • VVX Color Expansion Modules takes approximately 20 seconds to power up.
  • VVX Expansion Modules with a paper display take approximately three seconds to power up.
  1. Align the back of the expansion module and the desk phone using the back plate.

         Align the back of the expansion module and the desk phone using the back plate.

  2. Fasten both devices to the back plate using the metal bracket and the thumb screws provided.

    Fasten both devices to the back plate using the metal bracket and the thumb screws provided.

  3. Connect one end of the RJ11 Cord to the AUX Port of the desk phone and then connect the other end to the IN port of the expansion module.

    Connect one end of the RJ11 Cord to the AUX Port of the desk phone and then connect the other end to the IN port of the expansion module.

    Note: The LED lights on the module’s line keys flash red and green as the module starts up.
    The image below shows an actual picture of how the back of the sidecar and VVX Phone would look like after the metal bracket, thumb screws, and cable connector have been connected.

    The image below shows an actual picture of how the back of the sidecar and VVX Phone would look like after the metal bracket, thumb screws, and cable connector have been connected.

  4. Attach the base plate to the back of the desk phone and the expansion module.
  5. Connect one end of an Ethernet cable to the LAN port of the desk phone and then connect the other end to the router.

See Also:
Deskphones – Using Polycom IP Phones | AT&T Office@Hand
List of tested deskphones with AT&T Office@Hand
Presence Overview | AT&T Office@Hand
Initiating Conference with two active calls on a Polycom Deskphone
AT&T Office@Hand: Improving the Quality of VoIP Phone Calls

Key Words: 11076, Polycom IP Phones, SoundPoint IP, Polycom VVX, connecting expansion modules to Polycom, installing sidecars