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Deskphones – Polycom Phones | Adjust Volume and Mute/Unmute | AT&T Office@Hand
Article #11073

AT&T Office@Hand supports an array of tested Polycom IP Phones which work well with your AT&T Office@Hand service. Polycom Phones allow you to adjust the volume of the ringtone and audio during a call. These desk phones also allow you to mute or unmute the handset, headset, and speakerphone microphone during calls or conferences.

Adjusting Volume and Muting/Unmuting of Polycom Phones

Adjusting the Volume

The volume of your ringtone and the audio during a call can be adjusted. The volume key adjusts the volume of the handset, headset, speaker, and ringer.

Press one of the Volume keys Volume keys to increase (+) or decrease (-) the audio.

Mute and Unmute Audio

Muting the microphone is useful so the other parties cannot hear you. The key mutes local audio during calls and conferences. The microphone mute applies to the handset, headset, and speakerphone. You can still hear the other parties on the line even when your microphone is muted.

The table below summarizes the different kinds of Polycom phones and its mute key behaviors.

Polycom Model Mute Key Behavior
VVX 101 & 201 None.
VVX 300 series The mute icon is displayed.
The mute key glows red when activated.
VVX 400 series
VVX 500 series

How to mute the audio

During a call or a conference call, press Microphone button.

This mutes your microphone and the parties cannot hear you anymore.

How to unmute the audio

Press Microphone button again to unmute the microphone.

Changing the Ring Type

You can access your Polycom IP phone’s settings to change the ringtone of your incoming calls. Follow these steps to configure your Polycom’s ringtone settings.

  1. Press Menu on the Polycom IP phone.
  2. Select Settings.
  3. Select Basic.
  4. Select Ring type.
    Note: You may choose a loud ringer tone option available on your Polycom Deskphone. Also you can listen to the ring types first before selecting your preferred type.
  5. Save the Settings.

See Also:
Deskphones – Using Polycom IP Phones | AT&T Office@Hand
List of tested deskphones with AT&T Office@Hand
Presence Overview | AT&T Office@Hand
Initiating Conference with two active calls on a Polycom Deskphone
AT&T Office@Hand: Improving the Quality of VoIP Phone Calls

Key Words: 11073, Polycom, IP Phones, volume, mute, unmute, SoundPoint IP, change the ring type on Polycom, Polycom VVX