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Deskphones – Polycom Phones | Access Call Logs | AT&T Office@Hand
Article #11082

AT&T Office@Hand supports an array of tested Polycom IP Phones which work well with your AT&T Office@Hand service. This article will guide you on how to access call logs on Polycom phones.

Access Call Logs on Polycom Phones

All VVX business media phones support a Recent Calls list, a Contact Directory, and a Corporate Directory.

Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone. Click on the links for more information.

Recent Calls
View Recent Calls
Sort Recent Call Entries
Sort Entries by Call Type
Edit Recent Contact Entries
Delete a Recent Contact
Save a Recent Contact
View Call Details

Recent Calls

All VVX business media phones maintain a Recent Calls list that includes missed, received, and placed calls. Each list holds up to 100 entries.

You can perform the following tasks from the Recent Calls list:

  • Sort, order, and filter calls. The list displays all call types with the most recent call displayed first by default.
  • Remove calls from the list.
  • Select a call record to view call details.
  • Select a call record to automatically call a contact.

View Recent Calls

In the Recent Calls list, you can view a list of up to 100 missed, received, and placed call entries.

View your Recent Calls list by doing one of the following:

  • On VVX 500 phones, tap in the status bar.
  • For other VVX phones, navigate to Directories > Recent Calls.

Sort Recent Call Entries

The Recent Calls list can be customized so you can view calls by call type, time, and call name. You can sort calls by the time of the call in either ascending (oldest call first) or descending (most recent call first) order. You can also sort calls by name, allowing you to view them in either ascending (alphabetical) or descending (reverse alphabetical) order.

  1. Select Sort or tap Sort button.
  2. Under Sort, choose Time or Name.
  3. Under Order, choose Ascending or Descending.

Sort Entries by Call Type

All call types are displayed by default. If you wish to filter calls, you can choose to display only the missed, received, or placed calls.

  1. Select Type or tap Type button.
  2. Choose Missed Calls, Received Calls, or Placed Calls.

Note: Filtered call list results cannot be saved. All call types will be displayed in the default filter the next time you display the list, even if you have filtered your Recent Calls list to show only a certain call type.

Edit Recent Contact Entries

You can edit a stored contact phone number in your Recent Calls list before returning the contact’s call.

  1. Select Info or tap Info button next to a call record.
  2. Select Edit or tap Edit button..
  3. Edit the number, then select Dial or tap Dial button..

Delete a Recent Contact

You can delete contacts from the Recent Calls list.

  1. Select Info or tap Info button next to a call record.
  2. Select Delete or tap Delete button..

Save a Recent Contact

You can save a contact to the Contact Directory from the Call Details screen.

  1. Select Info or tap Info button next to a call record.
  2. From the Call Details screen, select Save.

Add to Favorites will be displayed if the person is already in your Contact Directory but is not a Favorite.

View Call Details

In the Recent Calls list, you can view call details, edit call details before calling a contact, save a contact to your directory, and delete call entries.
Select Info or tap Info button next to a call record.

See Also:
Deskphones – Using Polycom IP Phones | AT&T Office@Hand
List of tested deskphones with AT&T Office@Hand
Presence Overview | AT&T Office@Hand
Initiating Conference with two active calls on a Polycom Deskphone
AT&T Office@Hand: Improving the Quality of VoIP Phone Calls

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