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Deskphones ­ Cisco IP Phones Configuring Call Waiting | AT&T Office@Hand
Article #11039

This article describes the steps to configure Call Waiting on your Cisco IP Phones: Cisco SPA 303, Cisco SPA 508G, Cisco SPA 514G, and Cisco SPA 525G2.

Deskphones ­ Cisco IP Phones ­ Configuring Call Waiting | AT&T Office@Hand

How to Configure Call Waiting

Call Waiting alerts you when you are on a call by ringing your phone and displaying a status message that another call is ringing. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal or message. Choose your desk phone:

Cisco SPA 303
Cisco SPA 508G
Cisco SPA 514G
Cisco SPA 525G2

Cisco SPA 303

Using the Setup button
Using the Star Code

Using the Setup button

  1. Press the Setup button.
  2. Scroll to Preferences and press the select softkey.
  3. Scroll to Call Waiting and press the edit softkey. 
  4. Press the y/n softkey to turn call waiting ON or OFF .
  5. Press the ok softkey.
  6. Press the save softkey.

Using the Star Code

  • Enter *56 to activate call waiting.
  • Enter *71 before dialing a number to activate call waiting for that call.
  • Enter *57 to deactivate call waiting.
  • Enter *72 before dialing a number to deactivate call waiting for that call.

Cisco SPA508G, and SPA514G

Using the Setup button
Using the Star code

Using the Setup button

  1. Press the Setup button.
  2. Scroll to Preferences.
  3. Scroll to Call Waiting and press the edit softkey.
  4. Press the y/n softkey to toggle call waiting on or off.
  5. Press the ok softkey.
  6. Press the save softkey.

Using the Star Code

Call Waiting by using the Star Code

Enter *56 to activate call waiting.
Enter *71 before dialing a number to activate call waiting during that call.

Call Waiting Deactivation by using the Star Code

Enter *57 to deactivate call waiting.
Enter *72 before dialing a number to deactivate call waiting for that call.

Cisco SPA525G2

Using the Setup button

  1. Press the Setup.
  2. Scroll to User Preferences and press Select.
  3. Select Call Preferences.
  4. Scroll to Call Waiting and press the Right Arrow key to turn call waiting On or Off.
  5. Press Set.

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