RingCentral Office@Hand from AT&T

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Customizing your Office@Hand Call Queue via Mobile App
Article #8041

Groups enable you to designate a group of employees with similar activities or services.  When a Call Queue extension is dialed, one or more users will be able to answer calls to the extension.  Follow the steps below to access and customize Call Queues via Mobile App.

Step 1:
Log in the Office@Hand Mobile App.

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Step 2:
On the main screen, click and open Settings.

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Step 3:
On the Settings page, go to Administrator > Phone System.

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Step 4:
Under Phone System, click Groups.

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Step 5:
Under Groups, Choose the Call Queue you wish to customize.

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You may now do the following customizations:

Adding a new Call Queue
Customizing the Call Queue Info
Customizing the Call Queue’s Greeting
Customizing the Call Queue’s Call Handling
Customizing the Call Queue’s Messages & Notifications

Follow the steps below:

Adding a new Call Queue

Step 1:
On the Groups page, click the Image of plus sign icon on Call Queues.

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Step 2:
Fill in the Extension Name and Manager Email, then click Save.

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Customizing the Call Queue Info

Step 1:
Click Call Queue Info.

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Step 2:
Customize the Info Details and click Save.

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Customizing the Call Queue’s Greeting

Step 1:
Click Greeting.

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Step 2:
You may now enable or disable your Call Queue Greeting or you may also choose to Set Greeting.

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Step 3:
In setting up the Greeting, you may choose Default or select Custom and record your custom greeting

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Customizing the Call Queue’s Call Handling

Step 1:
Click Call Handling.

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Step 2:
You may now customize your Call Handling settings.

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Step 3:
To make custom rules for your Call Queue, Click Advanced > Add Rule.

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Customizing the Call Queue’s Messages & Notifications

Step 1:
Click Messages & Notifications.

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Step 2:
You may now edit your Voicemail Greeting, Message Recipient, and Notifications settings. 

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Customize your Notifications for Voicemail, Received Faxes, Missed Calls, Received Text Messages.

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Click Save after making your changes.

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