RingCentral Office@Hand from AT&T

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Office@Hand: Customizing your Call Queue Greetings via web
Article #2631

How to upload Department After Hours Greetings via web

Custom greetings for a call queue allow you to set up  personalized greetings for callers. Follow these instructions to upload custom greetings for a call queue. Before proceeding to the steps below make sure that you have already logged in to your Office@Hand account as an Administrator. See Office@Hand: Logging in to your Office@Hand account, to know more.

  1. On the Admin Portal page, click Groups under Phone System.

    On the Admin Portal page, click Groups under Phone System.

  2. Under Call Queues tab, select the Call Queue that you wish to modify.

     Under Call Queues tab, select the Call Queue that you wish to modify.

  3. Click Greeting. 

    Click Greeting.

  4. Determine whether to upload custom greetings for Call Queue Hours of After Hours and then click the appropriate option.
    Note: This example shows that a custom greeting will be uploaded for Call Queue Hours.

    Determine whether to upload custom greetings for Call Queue Hours of After Hours and then click the appropriate option.

    Note:  To be able to update the After Hours setting, ensure that the Call Queue Greeting is not OFF and you have enabled greeting options go to Call Handling and change the answering mode.

    To be able to update the After Hours setting, ensure that the Call Queue Greeting is not OFF and you have enabled greeting options go to Call Handling and change the answering mode.

  5. In the Set Greeting window, select Custom.

    In the Set Greeting window, select Custom.

    You can then choose and set your greeting from the following custom options:
    • Record Over the Phone
    • Record Using Computer Microphone 
    • Import  

    • Record Over the Phone 
      Select a number Office@Hand will call from the Call me at drop-down list. 
      If you prefer Office@Hand to call you on a different number instead, select the box below the drop-down list then enter the number.

      Click Call Now. Office@Hand will dial the number you indicated. 

      Follow the voice prompt to Record and Save your custom greeting.

      Follow the voice prompt to Record and Save your custom greeting.

    • Record Using Computer Microphone
      1. Click Record to begin recording your custom greeting using your computer’s microphone.

        Click Record to begin recording your custom greeting using your computer's microphone.

        Note:  You may need to enable the microphone settings in your browser to record your voicemail greeting.

      2. Click Record once more to end your recording.

        Click Record once more to end your recording.

      3. Click Upload.

        Click Upload.

        Note: Click Play to listen to your recording or Record to re-record your prompt. Click Cancel to cancel recording.

      4. Click Save.

        Click Save.

        Note: Click Play to listen to your recording or Record to re-record your prompt. Click Download   to save a copy of your recording.

    • Import
      1. Select Import to upload a pre-recorded greeting from your computer by clicking Browse and then double clicking the prerecorded greeting.

        Select Import to upload a pre-recorded greeting from your computer by clicking Browse and then double clicking the prerecorded greeting.

      2. Click Attach to upload the file.
        Recommended files are:

        • CCITT u-Law (G711a), 8kHz, 8 bit, mono
        • PCM, 8kHz, 16 bit, mono  

          Click Attach to upload the file.

      3. Click Save once done.

        Click Save once done.

        Note: Click Play to listen to your recording or Record to re-record your prompt. Click Download to save a copy of your recording.

  6. Click Save button. to confirm changes.

See Also:

Office@Hand: Setting Up Call Handling for Business Hours and After Hours of a Call Queue group

Keywords: department greetings, custom greeting, greetings, customized greetings, Department Administration, 2631