AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Customizing the Presence Permissions Using Your Mobile App
Article #3017

Presence enables you to detect the phone status of your colleagues and display on your desk phones. Whether using your desk phone, smartphone or soft phone, you can also share your presence status – available, busy or on hold – with your admins or colleagues. This article will guide you on how to customize your Presence Permissions on your Office@Hand mobile app.

NOTE: Presence appearance cannot be customized on the Mobile App

Step 1:
Launch your Office@Hand mobile app on your mobile device.

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Step 2:
Tap Menu and select Settings.

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Step 3:
Tap My Extension Settings.

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Step 4:
Tap User Info.

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Step 5:
Go to Phones and Numbers > Presence.

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Step 7:
Customize your Presence Permissions. You may enable Share my Presence and select which users are permitted to pick up calls for you.

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Step 8:
Tap Save to proceed with the changes.

You have now set up an extension’s Presence settings on your Office@Hand mobile app.