RingCentral Office@Hand from AT&T

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Customizing the Advanced Rules of a Call Queue of Your Mobile App
Article #2781

The Advanced Call Handling section is where you can set up your preferred rules for better call management using conditions based on time of day, date range, incoming caller ID and called number. The details are as follows:

NOTE:  You need to be an account administrator to perform the following procedure.

Step 1:
Launch your Office@Hand mobile app on your device.

Actions in the photo are explained in the text.

Step 2:
Tap Menu > Settings.

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Step 3:
Tap Phone System.

Actions in the photo are explained in the text.

Step 4:
Tap Groups/Others.

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Step 5:
Select the call queue that you wish to modify.

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Step 6:
Tap Call handling.

Actions in the photo are explained in the text.

Step 7:
Tap the Advanced tab.

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Step 8:
Tap Add Rule.

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Step 9:
Fill out the Name rule field. You can base your custom rule on the following conditions:

a. Date and/or Time
b. Caller ID
c. Called Number

Date and/or Time

Step 1:
Set the rule as a Weekly schedule or just for a specific Date Range (ex. Out of office rule).  Specify which days of the week will be affected by the rule and indicate the time. Tap Next to continue.

Step 2:
Select action to take when incoming calls match the rule. Press Save for the changes.

Step 3:
Your 1st customized rule is now added on the list and is active. You can click Done to exit.

Caller ID

Step 1:
Type the phone number of the caller that you want to include on the rule. Tap Next to continue

Step 2:
Select action to take when incoming calls match the rule. Press Save for the changes.

Step 3:
Your 2nd customized rule is now added on the list and is active. You can click Done to exit.

Called Number

Step 1:
Select the number from your account where you want to apply this rule. Tap Next to continue

Step 2:
Select action to take when incoming calls match the rule. Press Save for the changes.

Step 3:
Your 3rd customized rule is now added on the list and is active. You can click Done to exit.