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Office@Hand: Customizing a User’s Voicemail Greetings through Office@Hand’s Online Account
Article #2737

How do I customize my extension’s Voicemail Greetings?

You can customize a User’s Voicemail Greeting as an Admin or as a User. Follow the steps below to learn more:

Administrator
Users

Administrator

  1. Log in to your Office@Hand online account.
  2. Click the Users tab, and then go to the User list. Under the Users with Extensions, click the name of the User that you want to modify.

    Click the Users tab, and then go to the User list. Under the Users with Extensions, click the name of the User that you want to modify.

  3. Click Messages & Notifications.

    Click Messages & Notifications.

  4. Click Edit under Voicemail Greeting.

    Click Edit under Voicemail Greeting.

  5. Select Custom on the drop-down menu.

    Select Custom on the drop-down menu.

    After selecting Custom, you will see these options:

    Phone
    Computer Microphone
    Importing

    Phone
    This option lets you record your own Announcement greeting over the phone.

    Select Record over the Phone, enter your telephone number in the box provided, then click Call now. Office@Hand will try to reach the phone number you keyed in, after which you will be given instructions on to record your greeting.

    This option lets you record your own Announcement greeting over the phone.

    Computer Microphone

    Selecting this option enables you to record your own Announcement greeting using your computer’s microphone.

    Click Allow when prompted to enable the microphone. The Microphone test and record settings will appear. When ready, click the red Record button to record your company greeting through your computer microphone.

    Selecting this option enables you to record your own Announcement greeting using your computer's microphone.

    Stop the recording and listen to the playback. Click the Record button to start a new recording or click the Upload button to save your current recording.

    Stop the recording and listen to the playback. Click the Record button to start a new recording or click the Upload button to save your current recording.

    Importing
    This option allows you to upload a customized pre-recorded audio file stored on your computer/device.

    Click Import, then click Browse.

    Click Browse to locate your pre-recorded greeting and then, select your preferred voicemail recording.

    Click Browse to locate your pre-recorded greeting and then, select your preferred voicemail recording.

    Note: After you click Browse, you will see a pop-up window where you can locate and select the file that you want to use as your Voicemail greeting. Office@Hand recommends .wav or .mp3 audio formats in the following compression types.

    • CCITT u-Law (G711a), 8 kHz, 8-bit, mono
    • PCM, 8 kHz, 16-bit, mono

    Click Open to Attach the selected file.

    Click Open to Attach the selected file.

    Preview the uploaded Voicemail greeting. Click the Record button to upload a different file or click the Download button to download a copy of the greeting.

    Click the Record button to upload a different file or click the Download button to download a copy of the greeting.

    Click Done.

    Click Done.

  6. Click Save.

    Click Save.

    Note: You can select Default anytime you want to switch back to Office@Hand’s default voicemail greeting, then click Save.

Users

  1. Log in to your Office@Hand online account.
  2. Click Settings.

    Click Settings.

  3. Click Messages & Notifications.

    Click Messages & Notifications.

  4. Click Edit under Voicemail Greeting.

    Click Edit under Voicemail Greeting.

  5. Select Custom on the drop-down menu.

    Select Custom on the drop-down menu.

    After selecting Custom, you will see these options:

    Phone
    Computer Microphone
    Importing

    Phone

    This option lets you record your own Announcement greeting over the phone.

    Select Record over the Phone, enter your telephone number in the box provided, then click Call now. Office@Hand will try to reach the phone number you keyed in, after which you will be given instructions on to record your greeting.

    This option lets you record your own Announcement greeting over the phone.

    Computer Microphone

    Selecting this option enables you to record your own Announcement greeting using your computer’s microphone.

    Click Allow when prompted to enable the microphone. The Microphone test and record settings will appear. When ready, click the red Record button to record your company greeting through your computer microphone.

    Selecting this option enables you to record your own Announcement greeting using your computer's microphone.

    Stop the recording and listen to the playback. Click the Record button to start a new recording or click the Upload button to save your current recording.

    Stop the recording and listen to the playback. Click the Record button to start a new recording or click the Upload button to save your current recording.

    Importing

    This option allows you to upload a customized pre-recorded audio file stored on your computer/device.

    Click Import, then click Browse.

    Click Browse to locate your pre-recorded greeting and then, select your preferred voicemail recording.

    Click Browse to locate your pre-recorded greeting and then, select your preferred voicemail recording.

    Note: After you click Browse, you will see a pop-up window where you can locate and select the file that you want to use as your Voicemail greeting. Office@Hand recommends .wav or .mp3 audio formats in the following compression types.

    • CCITT u-Law (G711a), 8 kHz, 8-bit, mono
    • PCM, 8 kHz, 16-bit, mono

    Click Open to Attach the selected file.

    Click Open to Attach the selected file.

    Preview the uploaded Voicemail greeting. Click the Record button to upload a different file or click the Download button to download a copy of the greeting.

    Click the Record button to upload a different file or click the Download button to download a copy of the greeting.

    Click Done.

    Click Done.

  6. Click Save.

    Click Save.

    Note: You can select Default anytime you want to switch back to Office@Hand’s default voicemail greeting, then click Save.

Keywords: 2737, custom greeting, voicemail greeting, record greeting, online greeting, web voicemail