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Contacts – Fix Errors when Importing your Personal Contacts List | AT&T Office@Hand
Article #10883

You may encounter some issues when importing your Personal Contacts List. See recommendations below to learn how to avoid errors.

Contacts – Fix Errors when Importing your Personal Contacts List

  1. Attention: Some of your contacts do not have enough required information and will not be imported. Contacts require at least one of the following: First Name, Last Name, or Company.

    Contacts require at least one of the following: First Name, Last Name, or Company.

    • Make sure to download and use the CSV file exported from your account. For more information, go to Contacts – Export Personal Contacts list | AT&T Office@Hand.
    • Make sure to check your Contacts list on the CSV file that you want to upload. Each of the Contacts are required to have information on at least one of the following fields: First Name, Last Name, or Company Name. The Contact’s Phone Number is also required.
    • Import will fail if a Contact Name on your list has the following symbols: <, >, /, “. Please remove these four prohibited symbols from the Contact Names o the CSV file before importing.
    • If the required fields are populated, save another copy of this file using the same format and a different name. Upload the new copy instead.
  2. Please make sure you are using a valid CSV file and try again.
    • Make sure to download and use the CSV file exported from your account. For more information, go to Contacts – Export Personal Contacts list | AT&T Office@Hand.
    • Make sure to check your Contacts list on the CSV file that you want to upload. Each of the Contacts are required to have information on at least one of the following fields: First Name, Last Name, or Company Name. The Contact’s Phone Number is also required.
    • Import will fail if a Contact Name on your list has the following symbols: <, >, /, “. Please remove these four prohibited symbols from the Contact Names o the CSV file before importing.
    • Remove the semi-colons from the CSV file.

      Please make sure you are using a valid CSV file and try again.

      To do this, follow the steps below:

      1. Click on Column A to highlight the contents. Click on the Data tab, and then click on Text to Columns.

        Click on Column A to highlight the contents. Click on the Data tab, and then click on Text to Columns.

      2. On the Convert Text to Columns Wizard, select Delimited as the file type that best describes your data, and then click Next.

        On the Convert Text to Columns Wizard, select Delimited as the file type that best describes your data, and then click Next.

      3. Click the box for Semicolon in the Delimiters section, and then click Finish.

         Click the box for Semicolon in the Delimiters section, and then click Finish.

  3. Contact List not imported after uploading the CSV file.
    • Make sure to download and use the CSV file exported from your account. For more information, go to Contacts – Export Personal Contacts list | AT&T Office@Hand.
    • Make sure to check your Contacts list on the CSV file that you want to upload. Each of the Contacts are required to have information on at least one of the following fields: First Name, Last Name, or Company Name. The Contact’s Phone Number is also required.
    • Import will fail if a Contact Name on your list has the following symbols: <, >, /, “. Please remove these four prohibited symbols from the Contact Names o the CSV file before importing.
    • If the required fields are populated, save another copy of this file using the same format and a different name. Upload the new copy instead.

See Also:
Contacts – Import Personal Contacts | AT&T Office@Hand
Contacts – Contacts Overview | AT&T Office@Hand

Keywords: 10883, contacts, errors when importing, importing issues, import issues, import file errors