AT&T Office@Hand

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Call Recordings Settings via your online account | AT&T Office@Hand
Article #2588

This article provide information on how to change the On-Demand, and/or Automatic Call Recording Settings via the AT&T Office@HandOnline account.

Call Recording is a feature that makes it easy for you to record incoming and/or outgoing calls. Once set up, it will allow you to record a call on demand or automatically, depending on the feature that has been enabled on your account.

How to change call recordings settings via your online account?

IMPORTANT: State and federal laws require that your callers hear a call recording notification before and after their call is recorded. As an Administrator, make sure your company’s call recording procedures comply with federal and state laws.

There are two kinds of call recordings:

  • Automatic Call Recording automatically records an entire call.
  • On-demand Call Recording records parts of the call by clicking the record button while on a call.

Click on the links below to know more about On-demand and Automatic Call Recordings.

  1. On-Demand Call Recording
    On-Demand Call Recording – Enable or Disable | AT&T Office@Hand (Administrators)
    On-Demand Call Recording – Initiate | AT&T Office@Hand (Users and Administrators)
    On-Demand Call Recording – Customize Announcement | Admin | AT&T Office@Hand (Administrators)
  2. Automatic Call Recording
    Automatic Call Recording – Enable or Disable | AT&T Office@Hand (Administrators)
    Automatic Call Recording – Customize Announcement | Admin | AT&T
    Office@Hand (Administrators)

If you want to view, listen, or download your On-Demand and/or Automatic Call Recordings, click on the links below.

On-Demand Call Recording – Check on online account | AT&T Office@Hand
Automatic Call Recording – Check on online account | AT&T Office@Hand

See Also:
Automatic Call Recording Frequently Asked Questions | AT&T Office@Hand

Key Words: call recording, phone calls, recorded conversations, Getting Started, Messages tab, 2588, automatic call