AT&T Office@Hand

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Call Queue – Set Up Call Handling | Business Hours | Hold Music | AT&T Office@Hand
Article #10908

This article provides information on how to configure the hold music setting during call queue hours. Select the music you wish to use when callers are placed on hold. You can also upload a custom recording. Callers will hear the selected music whenever the call is on hold.

Set Up Call Handling | Business Hours | Hold Music

First, access the Call Handling section. Under Hold music, select On to enable this feature. Select the music you wish to use when callers are placed on hold. You can also upload a custom recording.

Under Hold music, select On to enable this feature. Select the music you wish to use when callers are placed on hold.

  1. Click Set Hold Music.
  2. Choose from any of the following options:
    a. Ring Tones
    b. Music
    c. None
    d. Custom
    Selecting Custom will let you upload your own audio file. Use the playback controls to listen to the prompt options.

    Selecting Custom will let you upload your own audio file. Use the playback controls to listen to the prompt options.

    Note: Recommended audio file formats are CCITT u-Law (G711a), 8kHz, 8 bit, mono. The allowed .mp3 formats are PCM, 8kHz, 16 bit, mono. It is recommended to use either .wav or .mp3 audio file formats, otherwise it will not work correctly.
    Once you have selected the file, click Attach.

    Once you have selected the file, click Attach.

    Preview the uploaded Voicemail greeting. Click the Record button Record button to upload a different file or click the Download button Download button to download a copy of the greeting.

    Preview the uploaded Voicemail greeting. Click the Record button Record button to upload a different file or click the Download button Download button to download a copy of the greeting.

  3. Click Save.

See Also:
Call Queue – Set Up Call Handling for Business Hours and After Hours | AT&T Office@Hand
Call Queue – Access the Call Handling Section | AT&T Office@Hand
Call Queue – Set Up Call Handling | Business Hours | How calls get transferred to group members | AT&T Office@Hand
Call Queue – Set Up Call Handling | Business Hours | Audio While Connecting | AT&T Office@Hand
Call Queue – Set Up Call Handling | Business Hours | Member Availability and Hold Times | AT&T Office@Hand
Call Queue – Set Up Call Handling | After Hours | AT&T Office@Hand

Key Words: call queue, hold music, set hold music, call queue group, business hours, call handling, 10908