Call Queue – Set Up Call Handling | After Hours | AT&T Office@Hand
This article provides information on how to configure the Call Handling setting during after hours. After Hours is the time period when no one is available to take calls. You can decide how incoming calls will be handled after business hours in this section.
Call Queue – Set Up Call Handling | After Hours
Note: If the Call Queue Hours is not set up, you will see a pop-up screen where you can specify the Call Queue’s hours of operation.
- Select any of the four options below.
Play greeting and disconnect
Allows you to play a custom greeting before disconnecting the call. A custom greeting may be anything from an announcement telling the caller the business hours of the call queue to a simple announcement that the call queue is closed.
Send callers to call queue voicemail
Sends calls to the voice mailbox of the call queue so they can leave a message. The voicemail can be retrieved later for proper processing.
Unconditional Call Forwarding
Forwards calls to a specified telephone number.
IMPORTANT: If you select Unconditional call forwarding, all calls during After Hours will be forwarded to a number you specify; this will override all other after-hours settings, such as voicemail and greetings.
Connect to a Specified Extension
Connects the calls to a designated extension so the owner of that extension can take the call after business hours.
- Select Connect to extension specified below.
- Select the extension where you want the calls to be forwarded to.
- Click Save.
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