Call Queue – Remove Members from a Call Queue group | AT&T Office@Hand
This article provides information on how to remove members from a call queue group. Groups allow you to manage incoming calls so that they are catered by a designated group of employees with similar activities.Call Queues are different from extensions. Call queues increase the efficiency of your company by directing the calls to the right employees.
Call Queue – Remove Members from a Call Queue group
- Log in to your AT&T Office@Hand account as an Administrator.
Note: You can also log in as the Call Queue Manager.
- Go to Phone System > Groups > Call Queues, select the Call Queue that you want to set up.
- Click Call Queue Members.
- Select the Users that you wish to remove from the Call Queue group’s member list. Uncheck the checkbox for the members you want to remove and then click Save.
The page will return to the Call Queue group’s info section.
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