AT&T Office@Hand

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Call Queue – Access the Call Handling Section | AT&T Office@Hand
Article #10902

This article provides information on how to access the Call Handling section a Call Queues group. Call queues allow you to distribute calls to custom groups or departments you set up. Create a call queue when you want a specific group of users to share incoming calls. Only Account Administrators can set up and configure call queues.

Call Queue – Access the Call Handling Section

  1. Log in to your AT&T Office@Hand account as an Administrator.
  2. Under the Admin Portal, go to Phone System > Groups. On the Group’s List, select the Call Queue group that you wish to modify.

    Under the Admin Portal, go to Phone System > Groups. On the Group's List, select the Call Queue group that you wish to modify.

  3. Click Call Handling.

    Click Call Handling.Click Call Handling.

See Also:
Call Queue – Set Up Call Handling for Business Hours and After Hours | AT&T Office@Hand Call Queue – Set Up Call Handling | Business Hours | How calls get transferred to group members | AT&T Office@Hand
Call Queue – Set Up Call Handlin g | Business Hours | Audio While Connecting | AT&T Office@Hand
Call Queue – Set Up Call Handling | Business Hours | Hold Music | AT&T Office@Hand
Call Queue – Set Up Call Handling | Business Hours | Member Availability and Hold Times |
AT&T Office@Hand
Call Queue – Set Up Call Handling | After Hours | AT&T Office@Hand

Key Words: call queue, call handling, access call handling, 10902