AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

Call Park – Park and Retrieve a Call from a Park Location | AT&T Office@Hand Mobile App
Article #11053

This article provides information on how parked calls can be retrieved on the AT&T Office@Hand Mobile App. You can also park a call on your iOS or Android device using the mobile app.

Park and Retrieve a Call from a Park Location on AT&T Office@Hand Mobile App

IMPORTANT: You will no longer be able to retrieve the call using the same phone once the call is parked. If you only need to place the call on hold and get back to the caller, press Hold. You only use Call Park if you want another User to pick up the call on hold.

Click on links below to learn more.

How to park a call using the AT&T Office@Hand Mobile app
How to retrieve a parked call using the AT&T Office@Hand Mobile app

How to park a call using the AT&T Office@Hand Mobile app

  1. Tap Park on your active call screen.

    Tap Park on your active call screen.

  2. Tap the location where you want to retrieve your parked call later on.
    In this example, we will park the current call to Park Location 10001 extension.

    Tap the location where you want to retrieve your parked call later on.

  3. You will see a notification on your screen, tap OK.

    You will see a notification on your screen, tap OK.

  4. Retrieve your parked call from a desk phone or from your AT&T Office@Hand Desktop app.

How to retrieve a parked call using the AT&T Office@Hand Mobile app

  1. Access Park Locations on your AT&T Office@Hand Mobile app.
  2. Tap Pickup.

    Tap Pickup.

See Also:
Call Park – Access Park Locations | AT&T Office@Hand Mobile App
AT&T Office@Hand: Setting up and Using Park Locations
Active Call Controls for the AT&T Office@Hand Mobile App

Key Words: 11053, Parked Locations, parked call, retrieve call, access Park Locations, iOS, Android, retrieve parked call, mobile app