Call Park – Frequently Asked Questions | AT&T Office@Hand
Article #4500

TABLE OF CONTENTS

1. What is Call Park?
2. Does Call Park work for both inbound and outbound calling?
3. Does it work only on AT&T Office@Hand devices?
4. What is Park Location?
5. Can I park to a specific user extension?
6. How much does Call Park cost?
7. What are the supported desk phones for this feature?
8. How many calls can I park in a single location?
9. How may Park Locations can I have?
10. How many users are allowed in a Park Location?
11. On what AT&T Office@Hand service is it available to?
12. Does Call Park work for transferred calls?
13. Can I perform Call Park using my Office@Hand Mobile app?
14. What happens if someone that does not belong to Park Location dials the DTMF codes to pick up?
15. How long does a call stay parked?
16. Can a user be added to multiple Park Location groups?
17. When I park a call at a Parked Location, will there be a virtual extension number announced?
18. What happens if I pick up a parked call with an active call in progress on another line?
19. What happens if I try to park a call that’s on hold or incoming call?

1. What is Call Park?
   Call Park is a feature which allows AT&T Office@Hand users to put a call on public call park and have a user pick up on another phone in the network by dialing the touch-tone command for that public location. For example, *801 to retrieve the call.
2. Does Call Park work for both inbound and outbound calling?
   Yes, Call Park works both ways:
   • Inbound – both inside and outside the Office@Handnsystem
   • Outbound – only outside the Office@Hand system. It does not work within the Office@Hand system.
     Example:  User A within Office@Hand account cannot park an outbound call to user B.
3. Does it work only on AT&T Office@Hand devices?
   Incoming calls can be parked and retrieved on any AT&T Office@Hand devices, regardless of office location. However, calls can also be parked using your home phone, AT&T Office@Hand Desktop App or Mobile App as long as it’s part of the call routing/forwarding rules.
4. What is Park Location?
   It’s the virtual system location – not to be confused with user extensions.  Virtual locations where an inbound or outbound call is parked are preceded by an asterisk symbol (*).
   • Maximum number of simultaneously parked locations are 100, which range from *800 – *899
   • Yes, calls can be parked in a public or private call park.  To learn more about private call park, go to Setting up and Using Park Locations.
5. Can I park to a specific User extension?
   Yes, calls can be parked in a public or a private call park.
6. How much does Call Park cost?
   Call Park feature is included for free with AT&T Office@Hand plans.
7. What are the supported desk phones for this feature?
   Public Call Park is available on all AT&T Office@Hand devices.
8. How many calls can I park in a single location?
   You can park one (1) call per park location.
9. How may Park Locations can I have?
   You’re allowed up to 100 park locations.
10. How many users are allowed in a Park Location?
    Not limited.
11. On what AT&T Office@Hand service is it available to?
    Call Park is available in all AT&T Office@Hand plans.
12. Does Call Park work for transferred calls?
    It is only supported for warm transfers on desk phone using call park soft key.
13. Can I perform Call Park using my Office@Hand Mobile app?
    Yes, you can park and retrieve a parked call using your Office@Hand Mobile app.
14. What happens if someone that does not belong to Park Location dials the DTMF codes to pick up?
    He will receive the following message: This group does not accept phone calls. You will now be disconnected.
15. How long does a call stay parked?
    Park recall timer is 5 minutes — then the call automatically disconnects.
16. Can a user be added to multiple Park Location groups?
    Park recall timer is 5 minutes — then the call automatically disconnects.
17. When I park a call at a Parked Location, will there be a virtual extension number announced?
    No. The parked call in a Park Location will be visible on a member’s phone only. You can only pick up the parked call from your desk phone.
18. What happens if I pick up a parked call with an active call in progress on another line?
    No. The parked call in a Park Location will be visible on a member’s phone only. You can only pick up the parked call from your desk phone.
19. What happens if I try to park a call that’s on-hold, or incoming call?
    Error prompt will be played: “Call is no longer available to pickup.” The calls are not affected.

Keywords: Call Park, parking a call, transfer calls, Office@Hand, 4500, Frequently Asked Questions, FAQs

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