AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

Call Log – View | AT&T Office@Hand
Article #10887

This article provides information on how to view your call log. The Call Log provides customized reports on inbound and outbound calls, and faxes for AT&T Office@Hand Users. These logs are stored in your AT&T Office@Hand Online Account for 1 year or until you delete them.

Call Log – View

By default, Call Log is displayed in Simple View. There are two types of Call Log views.

Simple View
Detailed View

Simple View

This offers a summary of your Call Log with the following information:

This offers a summary of your Call Log with the following information

The table below presents the data which comprise the Simple View:

 

Type This indicates whether the log is a Phone call or Fax Message.
It also shows the Direction of the Call (Inbound or Outbound).
Phone Number Originating Phone Number.
Name Shows the name of the caller
(will only show the City and State if number is not in your Contact list).
Date/Time of Call Displays the date and time a call or fax, was received or sent.
Recording If the call is recorded, it will show a Listen/Play button.
Action Indicates the type of action performed.
Result Shows the end result for the log.
Length of Call This reflects the duration of time when the Caller gets connected to the AT&T Office@Hand system and not the duration of the call after it was answered.
The length of time will still display even if the call was not answered.

Click here to learn how you can interpret a Call Log.

Detailed View

This offers a detailed view of your Call Log and provides the following additional information on top of the single view:

This offers a detailed view of your Call Log and provides the following additional information on top of the single view

The table below presents the data which comprise the Detailed View:

 

Type This indicates whether the log is a Phone call or Fax Message.
It also shows the Direction of the Call (Inbound or Outbound).
From This is where the Phone Call or Fax Message came from.
To This is the Dialed Phone Number.
Ext This is where the Phone Call or Fax Message landed or originated from.
Forwarded To This is the Forwarding Number where the call was routed to.
Name Shows the name of the caller
(will only show the City and State if number is not in your Contact list).
Date/Time of Call Displays the date and time a call or fax, was received or sent.
Recording If the call is recorded, it will show a Listen/Play button.
Action Indicates the type of action performed.
Result Shows the end result for the log.
Length of Call This reflects the duration of time when the Caller gets connected to the Office@Hand system and not the duration of the call after it was answered.
The length of time will still display even if the call was not answered.
Included This is the cost per minute used included in your Office@Hand Plan.
Purchased This is the cost per minute used not included in your Office@Hand Plan,
e.g. International Calls.

Note: You need to scroll to the right to view the rest of the details.

To know how to interpret your call log, click here.

You can also download your Call Log by clicking on the Download button.

You can also download your Call Log by clicking on the Download button.

Note: The downloaded Call Log will only contain the details on the Filter that you selected.

See Also:
Call Log – Overview | AT&T Office@Hand
Call Log – Filter | AT&T Office@Hand
Call Log – Interpret | AT&T Office@Hand
Call Log – Delivery | AT&T Office@Hand
Call Log – Download | AT&T Office@Hand
Call Log – Delete | AT&T Office@Hand
Call Log – Block Contact | AT&T Office@Hand
Call Log – Add Contact | AT&T Office@Hand

Key Words: call log, view, view call log, download call log, 10887, detailed view, simple view