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Call Log – Overview | AT&T Office@Hand
Article #2592

This article discusses how to view, filter, interpret, download as well as setting of email delivery of Call Logs on AT&T Office@Hand Online account.

Call Log – Overview

The Call Log provides customized reports on inbound and outbound calls, and faxes for AT&T Office@Hand Users. These logs are stored in your AT&T Office@Hand Online Account for 1 year or until you delete them.
Click on the links for more information.

Call Log: Basic Functions

Call Log: Other Features

 

Basic Functions

View your Call Log

This article provides information on how to view your call log. The Call Log provides customized reports on inbound and outbound calls, and faxes for AT&T Office@Hand Users. These logs are stored in your AT&T Office@Hand Online Account for 1 year or until you delete them.

How to view your call log?

By default, Call Log is displayed in Simple View. There are two types of Call Log views.

Simple View

This offers a summary of your Call Log with the following information.

Simple View

The table below presents the data which comprise the Simple View:

Type This indicates whether the log is a Phone call or Fax Message.
It also shows the Direction of the Call (Inbound or Outbound).
Phone Number Originating Phone Number.
Name Shows the name of the caller (will only show the City and State if number is not in your Cont list).
Date/time Displays the date and time a call or fax, was received or sent.
Recording If the call is recorded, it will show a Listen/Play button.
Action Indicates the type of action performed.
Result Shows the end result for the log.
Length This reflects the duration of time when the Caller gets connected to the AT&T Office@Hand and not the duration of the call after it was answered. The length of time will still display even call was not answered.

Click here to learn how you can interpret a Call Log.

Detailed View

This offers a detailed view of your Call Log and provides the following additional information on top of the single view:

Detailed View

The table below presents the data which comprise the Detailed View:

Type This indicates whether the log is a Phone call or Fax Message. It also shows the Direction of the Call (Inbound or Outbound).
From This is where the Phone Call or Fax Message came from.
To This is the Dialed Phone Number.
Ext This is where the Phone Call or Fax Message landed or originated from.
Forwarded to This is the Forwarding Number where the call was routed to.
Name Shows the name of the caller(will only show the City and State if number is not in your Contacts.
Date/Time Displays the date and time a call or fax, was received or sent.
Recording If the call is recorded, it will show a Listen/Play button.
Action Indicates the type of action performed.
Length This reflects the duration of time when the Caller gets connected to the AT&T Office@Hand and not the duration of the call after it was answered. The length of time will still display eve call was not answered.
Included This is the cost per minute used included in your AT&T Office@Hand Plan.
Purchased This is the cost per minute used not included in your AT&T Office@Hand Plan, e.g. Internal Calls.
Result Shows the end result for the log.

Note: You need to scroll to the right to view the rest of the details.

To know how to interpret your call log, click here.

You can also download your Call Log by clicking More More icon and tap the Download button.

Note: The downloaded Call Log will only contain the details on the Filter that you selected.

 

Filter Call Log

How to filter call logs?

AT&T Office@Hand has 2 filtering options that allow the Users to search for specific calls, faxes or phone number.

Regular Filtering Options

  • Date Filter
    You can filter calls or faxes based on dates using the preset ranges (Today, Yesterday, Last 7 days, Last 30 days or Last 60 days). You can also use a specific date range.
  • Search Numbers
    You can filter using a specific phone number or contact. Enter the phone number in the field and click Apply.

Advanced Filtering Options

Click More to access advanced filtering options. Use the following options to narrow down your search:

  • Types of Call
    You can filter based on Types of call (Voice, Fax, VoIP, Include Blocked Calls, Show Referral URL for RingMe Calls, or Show Only Recorded Calls). Tick the appropriate box for the call type you are searching for.
  • Call Direction
    You can filter for either Inbound, Outbound, or All calls by clicking the corresponding box.
  • Select Extension
    This option is only available for Users with Administrator Access. Administrators can filter and view the Call Log of a specific extension. Administrators can click the drop-down and choose which extension’s Call Log they want to view.

 

Interpret your Call Log

How to interpret call logs?

The following icons indicate the different types of action of a voice or fax activity:

Type

Icon Type
Inbound voice call Inbound Voice Call
Incoming fax Incoming Fax
Outbound voice call Outbound Voice Call
Outgoing fax Outgoing Fax
Missed Call Voice Missed Call Voice

Action

Action Definition
Phone Call Incoming call to your phone number or extension
VoIP Call Outgoing call from your AT&T Office@Hand Mobile App, Desktop App and IP Phone provisioned with AT&T Office@Hand.
FindMe Forward attempts to your AT&T Office@Hand forwarding number.
Transfer Outgoing call to another extension within the account (transfer call from one extension to another).
RingOut Web Outgoing call Using the RingOut feature on your AT&T Office@Hand online account.
RingOut PC Outgoing call using the RingOut feature on your AT&T Office@Hand Desktop App.
Phone Login A log in to your AT&T Office@Hand account via phone via the AT&T Office@Hand Interactive Voice Response.
Calling Card Outgoing call using the AT&T Office@Hand Virtual Calling Card feature.

 

Example 1: Call Log – Admin View
We received an incoming call from (650) 458 0437, and the caller dialed our number (609) 270 5077. The caller pressed extension 2 to reach Call Queue 1. We have 2 agents answering phone calls from our Call Queue 1 and that would be Sam Smith and Jane Smith. Jane on Ext-103 answered the call and it was connected for 11 seconds.

Example 1: Call Log - Admin View

Example 1: Call Log - Admin View

Example 2: Call Log – User’s View
The User can only view calls going to/from her extension. In the example below, the User received an incoming call from (650) 458 0437, and the caller dialed the Main number (609) 270 5077.

Other Features

Call Log Delivery

How to deliver call logs?

  1. Under Call Log, click on Delivery Settings.
  2. Select the Email delivery schedule, the Call Log type that you wish to receive. Enter your Email Address. Click Save.

 

Download your Call Log

How to download call logs?

  1. Select the type of View: Simple or Detailed
  2. Filter the information that you wish to include in the Call Log Report.For more information about Call Log Filtering, click here.
  3. Click More More icon and tap Download.
  4. The Download Call Log window will allow you to select the information that you wish to download. Call Log (xls) is selected by default. Here you can also select Recorded Calls (mp3) so that Automatic Call Recordings can be included in the download. Click the Download button to save the file to your computer.

 

Delete your Call Log

How to delete call logs?

You can delete your call log one-by-one, or all at the same time.

Delete One-by-One
Select by checking the box next to the log that you wish to delete, and then click Delete.

Delete Everything at once
Select by checking the box beside Type, and then click Delete.
Note: A pop-up window will appear and ask if you want to proceed. Click Yes.

 

Block a Contact

How to block contact in the call log?

You can block your call log one-by-one, or all at the same time.

Block One-by-One

  1. To add a phone number to your Blocked List, check the box next to the Phone Number, and then click Block.
  2. Add Number to Block List pop-up window appears to confirm your action and explains how to unblock. To block, click Yes.

Block Everything at once

  1. To block all phone numbers to your Blocked List, check the box next to Type, and then click Block.
  2. Add Number to Block List pop-up window appears to confirm your action and explains how to unblock. To block, click Yes.
    Note: Once blocked, the number will no longer be able to call you, or send you a fax.

 

Add a Contact

How to Add Contacts from your Call Log?

  1. To add a number to your personal contacts list, simply click on the Name.
  2.  A pop-up window will appear where you can enter the contact’s details such as Personal Info, Phone Numbers, and Addresses.
  3. Click Save.

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