AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Call Handling – Disable or Delete Custom Call Handling Rule | Admin | AT&T Office@Hand
Article #10911

Account Administrators can disable or delete a custom handling rule on the AT&T Office@Hand Online Account.

Disable or Delete Custom Call Handling Rule – Admin

Account Administrators can set up multi-conditional company call handling rules based on the time of day, date range, incoming Caller ID, or dialed number. These rules can be disabled or deleted if no longer needed.

  1. Log in to the Office@Hand Online Account.
  2. Go to Phone System > Auto-Receptionist > General Settings > IVR Settings.

    Go to Phone System > Auto-Receptionist > General Settings > IVR Settings.

  3. Click Custom Rule.

    Click Custom Rule.

  4. Click the slider buttonĀ Enabled to Disable a rule.
    Click Delete to remove a rule.

    Click the slider button Enabled to Disable a rule. Click Delete to remove a rule.

    Note: Delete a rule if it will no longer be applied in the future.
    Note: A confirmation appears, asking you if you want to continue deleting the rule. Click Yes.

    A confirmation appears, asking you if you want to continue deleting the rule. Click Yes.

See Also:
Call Handling – Set Up Custom Company Call Handling Rules | Admin | AT&T Office@Hand

Keywords: 10911, custom rules, advanced call handling feature, Auto-Receptionist, delete, disable, custom call handling, Administrator