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Blocking Calls and Faxes on your Online account
Article #2604

How do I block calls and faxes on my Office@Hand Online account? How do I block calls and faxes on another User’s Online account?

Blocking telephone numbers allows you to filter and choose who can call you or send you a fax. It is a good way to prevent unwanted calls and spam messages.

This article shows how this can be done by the following:

User
Administrators 

Users

 Go to Settings > Screening, Greeting & Hold Music > Blocked Calls.

 Go to Settings > Screening, Greeting & Hold Music > Blocked Calls.

Continue to Setting up Blocked Calls.

Administrators 

  1. Go to Users > Users list.

    Go to Users > Users list.

  2. Under Users with Extension, click on the User that you wish to configure.

    Under Users with Extension, click on the User that you wish to configure.

  3. Click Screening, Greeting & Hold Music > Blocked Calls

    Click Screening, Greeting & Hold Music > Blocked Calls. 

    Continue to Setting up Blocked Calls.

Setting up Blocked Calls

  1. Under Blocked Calls, select your Block option. You may select from the following:

    Under Blocked Calls, select your Block option.

    • Specific Calls and Faxes –  Select this option if you want to prevent certain numbers from calling you. Enter the Phone Numbers or Area Codes and Name in the respective fields under the Only block these numbers or area codes fields, and then click Add.  

      Specific Calls and Faxes

    • All Calls – You will not receive any calls unless you specify allowed numbers. Use block all calls if you only want to allow calls from a few specific area codes or numbers. If you block all calls, you can specify the exceptions of which calls you wish to allow below. Enter the Phone Numbers or Area Codes and Name in the respective fields under the Allowed numbers and area code fields, and then click Add.

      All Calls

  2. Configure what blocked Callers will hear. Click Edit to select your own language to display the default greeting text and then click Save.  

    Configure what blocked Callers will hear. Click Edit to select your own language to display the default greeting text and then click Save.  

    Note: Your selection here affects only your current view of the greeting text, it will not change the Greetings Language setting.

  3. Configure Block calls with no caller ID. You may block None, Calls and Faxes, and Faxes.

    Configure Block calls with no caller ID. You may block None, Calls and Faxes, and Faxes.

    Selecting either Calls and Faxes or Faxes allow you to configure what blocked pay phone callers will hear. Click Edit to select your own language to display the default greeting text and then click Save.
    Note: Skip this step if you select All Calls as a Block Option for Blocked Calls.

  4. Block calls from pay phones is enabled by default. You may also configure what blocked pay phone callers will hear. Click Edit to select your own language to display the default greeting text and then click Save.

    If you disable Block calls from pay phones, a confirmation may appear. Click I Accept if you wish to confirm.

    Click Edit to select your own language to display the default greeting text and then click Save.
     

  5. Click Save.

See Also:
Office@Hand: Screening Greeting & Hold Music Overview

Keywords: blocked numbers, phone numbers, contact information, settings, extensions, 2604, blocking calls, blocking faxes, block all calls