AT&T Office@Hand

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Automatic Call Recording – Check on online account | AT&T Office@Hand
Article #10915

This article provides information on how to check, download, and listen to Automatic Call Recordings. Call recordings can be downloaded from your AT&T Office@HandOnline account.

Automatic Call Recordings can only be retrieved from the Recording column of the Call Log tab. Administrators can retrieve call recordings of all Users that have the feature enabled when in the Admin Portal view. On the other hand, Users can only retrieve the recordings for their own extension.

Automatic Call Recording – Check on online account

IMPORTANT: State and federal laws require that your callers hear a call recording notification before and after their call is recorded. As an Administrator, make sure your company’s call recording procedures comply with federal and state laws.

  1. Log in to your AT&T Office@Hand online account then click Call Log.
    • When logged in as an Account Administrator

      When logged in as an Account Administrator

    • When logged in as a User Extension

      When logged in as a User Extension

  2. Set the Date Range.
  3. Click the drop-down arrow to open Advanced Features, click the Show Only Recorded Calls checkbox, and then click Show.
    • When logged in as an Account Administrator

      When logged in as an Account Administrator

      QUICK TIP: Administrators can also retrieve call recordings for another User by clicking the Extension radio button under Extension, and then clicking Select Extension. On-demand Call Recordings will also be filtered together with the Automatic Call Recordings of the User.

    • When logged in as a User Extension

      When logged in as a User Extension

  4. Point the cursor on the Play button icon to play the recording, and then click the Download button Download button to download the recording.

See Also:
Call Recordings Settings via your online account | AT&T Office@Hand
Automatic Call Recording – Enable or Disable | AT&T Office@Hand
Automatic Call Recording – Customize Announcement | Admin | AT&T Office @Hand

Key Words: call recording, automatic, automatic call recording, check online account, listen, download, call, phone calls, recorded conversations, recordings, Getting Started, Messages tab, 10915