AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Office:Hand: Auto-Receptionist Overview  
Article #3873

 

Auto-Receptionist – Overview

Auto-Receptionist or “Auto Attendant” enables calls to be answered automatically with the default or a personalized recording. Callers usually hear the following options when they dial your Company Number, depending on how your IVR Settings is set up:

Default Company Greeting: Thank you for calling “My Company”. If you know your party’s extension you may dial it at any time. For the Operator press 0 or stay on the line. For the Dial-By-Name directory press 9.

Note: The Auto-Receptionist section of the Office@Hand Online Account is only accessible to Account Administrators.

  1. Log in as an Administrator to your Office@Hand Online Account.
  2. Go to Phone System > Auto-Receptionist.

    Go to Phone System > Auto-Receptionist.

    You can view the following tabs and drop-down box on the Auto-Receptionist section.

    You can view the following tabs and drop-down box on the Auto-Receptionist section.

 

General Settings

The General Settings tab lets you set up the following settings:

  • Company Hours  
  • IVR Settings        
  • Dial-by-Name Directory
  • Call Recording    
  • Regional Settings
  • IVR Type             

For more information on how to configure these topics, go to Auto-Receptionist General Settings.

 

IVR Menus

This tab let’s you add an Interactive Voice Response Menu, that allows your Auto-Receptionist to interact with your callers through the use of DTMF tones input via keypad.

For steps in adding an IVR Menu, go to Office@Hand: Setting up the Multi-level IVR via Online Account.

 

IVR Editor

Lets you access the following:

  • XML Editor – lets you create your IVR Menus in XML.
  • Visual IVR Editor – lets you configure your Multi-Level IVR using an easy to use graphical interface.

For more information on these topics, click on the links below:

XML Editor: Office@Hand: Configuring your IVR Settings using an XML Editor

Visual IVR Editor: Office@Hand: Visual IVR Editor Guide

 

Prompts Library

This tab lets you import or record prompts for your IVR Menu.

For more information, go to IVR – Set up the Multi-level IVR via AT&T Office@Hand Online Account.

 

IVR Mode dropdown

The IVR Mode drop-down let’s you switch between the 2 IVR Modes:

Keywords:  auto receptionist, overview, features, business hours, handle, incoming calls, dial-by-name directory, operator extension, Auto-Receptionist