AT&T Office@Hand

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AT&T Office@Hand: Polycom – Enable Video Calling via web
Article #10805

How to enable video for internal point-to-point calls via web?

AT&T enables supported Polycom desk phones and detachable cameras to make internal extension to extension calls with video.

Making internal calls with video can be made using supported Polycom VVX 500/501/600/601 and Polycom VVX cameras. The following topics are discussed in the article:

Availability
Requirements
Limitations
Enabling Video Calling

Availability

This is an on-demand feature available to AT&T Office@Hand Premium and Enterprise subscribers.

Requirements

This feature does not require new firmware, but needs:

  1. Any of the following desk phones that support detachable cameras:
    Polycom VVX 500/501/600/601
  2. A Polycom VVX camera (USB-connected) Specifications:
    • Supports 720p resolution
    • H.264 video encoding
    • Decodable H.264 Baseline Levels: 1, 1b, 1.1, 1.2, 1.3, 2
    • Physical privacy shutter
    • Adjustable tilt control
    • LED for state

Limitations

The following features do not have video support:

  • Call Monitoring, Barge, Whisper
  • Call Park
  • Call Switch
  • Paging
  • SLG
  • Limited Ext
  • Common Phone

Note: Video calling is NOT supported when specific features are invoked or when calls are created using types of line such as SLG, Common Phone (without Hot Desk), Limited Extension (without Hot Desk).

Polycom VVX 500/501/600/601 – Enable Video Calling

Internal extension to extension video calls can be made once the feature has been enabled by Support. The Account Administrator can then enable video calling for one or several Users.

Enabling Video Calling for a User
Enabling Video Calling for Several Users

Enabling Video Calling for a User

  1. Log in to your Office@Hand account.
  2. Click Phones & Devices.

    Click Phones & Devices.

  3. Click the Polycom phone that needs to be enabled for video calling.
  4. Check Enable video calling.

    Check Enable video calling.

  5. Click Save.

Enabling Video Calling for Several Users

  1. Log in to your Office@Hand account.
  2. Click Phones & Devices.

    Click Phones & Devices.

  3. Check the devices that need to be enabled for video calling, then click Enable.

    Check the devices that need to be enabled for video calling, then click Enable.

Keywords: 10805, deskphones, Polycom, VVX 500/501/600/601, video calls, internal calls, VVX camera, enable video calling