AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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AT&T Office@Hand: Hot Desking – Add a Common Phone
Article #10811

The Office@Hand Hot Desking feature allows your users to share a common phone. Hot Desking allows Users to log in to a shared Office@Hand desk phone remotely—and use it like their own—with access to their personal extension, saved settings, voicemail, and more.

AT&T Office@Hand: Hot Desking – Add a Common Phone

Log in to your AT&T Office@Hand online account as an Administrator.
Go to Phone System > Phones & Devices.
There are two (2) ways to add a Common Phone, follow the steps below to proceed.

i. Purchase a Common Phone
ii. Convert an Unassigned Phone into a Common Phone

Purchase a Common Phone

  1. On the Common Area Phones tab, click Add Device.

    On the Common Area Phones tab, click Add Device.

  2. Select a Desk Phone(s) then, click Next.
    • Polycom VVX 311
    • Polycom VVX 411
    • Polycom VVX 411 with one expansion module
    • Polycom VVX 501
    • Polycom VVX 501 with one expansion module
    • Polycom VVX 601
    • Polycom VVX 601 with one expansion module
    • Yealink T42S Gigabit Business Phone
    • Yealink T46S Gigabit Color Business Phone
    • Yealink T46S Gigabit Color Business Phone with one expansion module
    • Yealink T46S Gigabit Color Business Phone with two expansion module
  3. Select an Emergency Address. You may select from your list of saved addresses or add a new Emergency Address. For a New address, fill out the Emergency Address, read the text before checking the checkbox. Click I Accept then click Next to proceed.
  4. Provide the Shipping information and click Create Shipping Group. Click Next to proceed.

    Click Next to proceed.

  5. Review and confirm the charges. Click Confirm to complete the order process.

Convert an Unassigned Phone into a Common Phone

  1. Click the Unassigned tab on the Phones & Devices menu.

    Click the Unassigned tab on the Phones & Devices menu.

  2. Select an Unassigned Phone and click Convert to Common Phone. Follow the instructions to proceed with converting your unassigned Device into a Common Phone.

    Select an Unassigned Phone and click Convert to Common Phone. Follow the instructions to proceed with converting your unassigned Device into a Common Phone.

Related Articles:
AT&T Office@Hand: Hot Desking Overview
AT&T Office@Hand: Hot Desking – Log in or Log out of a Common Phone
AT&T Office@Hand: Hot Desking – Set up a Session Timeout

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