AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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AT&T Office@Hand for Apple Watch Support
Article #8685

 

Note: Apple watches with 10.1 version can no longer use AT&T Office@Hand.

Can I install and use the AT&T Office@Hand app on my Apple Watch?

Office@Hand for Apple Watch Features

Get an instant notification when a call, fax or message arrives

Options when receiving a voicemail message notification
Options when receiving a text message notification
Option when receiving a fax message notification
Options when multiple messages arrive

Send incoming calls to voicemail or dismiss the call when you are not available

Option when an incoming call arrives

Get a reminder on any Office@Hand video conference or dial-in meeting

Option when receiving a Join Now notification

View the Apple Watch User Guide here: Apple Watch User Guide

Note: By default, iOS will send 3rd party app notifications to the your Apple Watch, and not your phone, if your phone is locked. This is Apple’s iOS native behavior and Apple does not provide 3rd party applications a way to control where to send notifications. If you want to use the Office@Hand app on your Apple Watch and at get all Office@Hand notifications on your phone at the same time, you must force all notifications for a 3rd party app to only go to the phone. In the Watch App on your phone, go to My Watch > Notifications. Scroll down until you see Office@Hand under the MIRROR IPHONE ALERTS FROM: section and disable it for the Office@Hand app.

IMPORTANT: If you disable Office@Hand from the “MIRROR IPHONE ALERTS FROM” section of your “My Watch” settings, you will no longer get any notifications from the Office@Hand app on on your Apple Watch. For more information about notifications on your Apple Watch, visit Apple’s documentation.

Options when receiving a voicemail message notification

  1. Dismiss/ignore calls

    Dismiss/ignore calls

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Options when receiving a text message notification

  1. Reply with a canned message.

    Reply with a canned message

  2. Dismiss.

    Dismiss.

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Option when receiving a fax message notification

  1. Dismiss.
    Fax cannot be viewed from an Apple Watch.

    Dismiss.

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Options when multiple messages arrive

  1. Dismiss.

    Dismiss.

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Options when an incoming call arrives

  1. Send caller to voicemail.
    When you tap To Voicemail, you will be redirected to the Apple Watch Home Screen, and your caller will be routed to your voicemail.

    Send caller to voicemail.

  2. Dismiss/ignore calls.

    Dismiss/ignore calls.

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Options when receiving a Join Now notification

  1. Dismiss

    Dismiss

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