AT&T Collaborate

AT&T Collaborate – Enhanced Mobile is a Fixed Mobile Convergence solution that provides business, desk phone features on mobile phones. Improve mobile communications with your customers and collaborators by providing your high-definition voice business smartphone users the tools they need when connected to the AT&T VoLTE network.

Back to product page

AT&T Collaborate quick reference Yealink SIP T46S IP phone

This guide contains the key information you need to get started using your Yealink® SIP T46S IP phone with the AT&T CollaborateSM service. You’ll learn how to access features using the buttons, line keys, and soft keys on your IP phone.

Collaborate is a Voice over IP (VoIP) system that transports calls over the AT&T IP network rather than over the traditional public switched telephone network. You can use Collaborate exactly as you use a traditional phone system.

For more detailed information about using this phone, see the Yealink SIP T46S User Guide, available from Yealink. Note that not all Yealink SIP T46S features are available with Collaborate.

For your reference, print this page and fill in the important information your administrator provides:

Description Detail
Your phone number (for external calls)  
Your extension (for internal calls)  
Your voicemail access number  
Your administrator Name:
Phone number:
Email:

Select a feature or option
Dialing basics
Special features

Select a feature or option

The SIP T46S IP phone has 3 screens that appear in the phone display window:

  • Menu screen—Displays the icons you select to access phone features, settings, and more.

  • Calls screen—Displays all active and on-hold calls for your line. This screen automatically appears when you have an active call and 1 or more calls on hold.

  • Idle screen—Displays the time and date, your phone lines, and any soft keys. This screen appears when you’re not using your phone.

Select a feature or option

Element Function   Element Function
1 LCD display window   8 Keypad
2 Message waiting   9 Navigation/OK/Select/Cancel
3 Line keys   10 Soft keys
4 Headset/Mute   11 Speaker
5 Message/Hold/Redial/Transfer   12 Switch hook tab
6 Speakerphone   13 Switch hook
7 Volume      

 

Your organization determines which Collaborate features you can use and can also impose dialing restrictions. If you have questions about the features available to you or about any dialing restrictions, contact your administrator.

Top

Dialing basics

With Collaborate, you don’t need to use an out of network prefix (such as 9) when making calls. The SIP T46S IP phone can handle multiple calls at a time. You can have only 1 active call (the call that has audio associated with it) at a time; other calls are placed on hold. Your phone can have up to 16 lines with unique extension numbers or the same extension number as other lines on your network. Your administrator sets up the lines.

How to make calls

Collaborate simplifies calling

Action  Steps
Make a call from the idle screen
  1. Do 1 of these things:

    • Press a line key.

    • Pick up the handset. 

    • Press the Speakerphone button. 

    • Press the Headset button. 

  2. Start entering a phone number.

    The phone displays a list of previously placed calls. As you enter numbers, the phone displays similar numbers from your directory.

  3. Finish entering the phone number, or scroll down and select the number from the list.

  4. Press the OK button, the pound (#) key, or the Send soft key.

Make a call by pre-dialing
  1. Enter the phone number you want to call.
  2. Do 1 of these things:
    • Press a line key.
    • Press the Speakerphone button.
    • Pick up the handset.
    • Press the Send soft key.
Make an internal call
  • Enter the site prefix plus the extension number.
Make a local call
  • Enter a 10-digit number, a 7-digit number within your own area code, or a special number (such as 411 or 911).
Make a long distance call
  • Enter a 10-digit number. (You can enter 1 and the 10-digit phone number, but 1 isn’t required.)
Make an international call
  1. Enter 011 (the international code) + country code + phone number.

     

  2. Press the OK button, press the pound (#) key, or press the Send soft key.

    For details, see the AT&T International Dialing Guide at https://www.business.att.com/bt/dial_guide.jsp.

Return the most recent incoming call
  1. Enter *69.

  2. Press the Send soft key.

  3. When prompted, press 1.

Redial the last number called
  1. When the phone is idle, press the Speakerphone button, pick up the handset, or press a line key. The redial list appears.
  2. Press the up and down arrow keys to choose the number you want to redial.
  3. Press the OK button.
Return a call from the call logs on your phone
  1. Do 1 of these things:
    • Press the History soft key.
    • Press the Menu soft key to access the Menu screen, press the History soft key, and then press the Local History soft key.
      • To scroll through the list, press the up and down arrow keys.
      • To see the most recent call, press the up arrow key.
      • To see older calls, press the down arrow key.
  2. Select a number from the list, and then press the Send soft key.
Make a call from your directory
  1. Do 1 of these things:

    • Press the Directory soft key.

    • Press the Menu soft key to access the Menu screen, press the Directory soft key, and then press the Network Directory soft key.

  2. Select a directory item, and then press the Enter soft key to load the directory.
  3. Select a contact from the directory, and then press the Send soft key.
Make a call from the directory Search screen
  1. Do 1 of these things:

    • Press the Directory soft key.

    • Press the Menu soft key to access the Menu screen, press the Directory soft key, and then press the Network Directory soft key.

  2. Select a directory item, and then press the Enter soft key to load the directory.

  3. Press the Search soft key.

  4. Start entering the name of your contact or their phone number.

  5. Select a contact from the list that appears, and then press the Send soft key.

Make a call from a locked or logged out phone
  1. Do 1 of these things:

    • Start typing a phone number.

    • Press a line key.

    • Pick up the handset, or press the Speakerphone button or Headset button.

  2. Enter the emergency number using the keypad.

  3. Press the OK button, the pound (#) key, or the Send soft key.

Return an earlier incoming call
  1.  Press the History soft key, or press the Menu soft key, press the History soft key, and then press the Local History soft key.
  2. To view the Received Calls log, press the left and right arrow keys.
  3. Highlight the call you want by pressing the up and down arrow keys.
  4. Press the Send soft key.
Redial a number
  1.  When the phone is idle, press the Redial button.
  2. Select the number you want by pressing the up and down arrow keys.
  3. Press the Send soft key.
Put a call on hold 
  •  During a call, press the Hold soft key.
Resume a call
  •  To resume the call, press the Resume soft key.
Resume a call while handling multiple calls
  •  To retrieve the call on hold, press the up and down arrow keys to select the call, and then press the Resume soft key or the line key that corresponds to the call on hold.

Note: If you’re handling more than 1 call, you’ll see a number on the phone’s display screen indicating that currently selected line is the second of 4 calls (for example, 2/4).

 End a call

Do 1 of these things:

  • Press the EndCall soft key.

  • If you’re using the handset, replace it.

  • If you’re using the speakerphone, press the Speakerphone button.

Top

Special features

The special features of Collaborate described below can save you time.

If an IP phone is located in a conference room and not assigned to an individual user, some features meant for individuals might not be available.

With some features, you press buttons or soft keys. With others, you enter special feature codes (for example, *86) from the phone’s keypad. In some cases, you can access features in multiple ways. For more information about feature codes, see Feature access codes.

Note: When using a star (*) feature code, you must press Send. The call won’t be dialed automatically.

How to use special calling features

Manage calls with these special calling features from Collaborate

Description

How to use the feature

Call Waiting

If a new caller’s ID appears in your phone’s display window while you’re on a call, Call Waiting is turned on and you have an incoming call.

If you don’t answer the new call, it will be routed to your voicemail (if available) or forwarded according to your Call Forwarding settings.

If you don’t want to be notified when callers are waiting, you can turn Call Waiting off for the current call.

 

Turn Call Waiting off for the current call

  1. Enter *70 and the number you want to call.
  2. Press Send.

Block and unblock Caller ID

When Caller ID is turned on, your number and name appear on the phones you call.

If permitted by your organization, you can block your caller ID:

  • For a single call outside your organization.
  • For all phone calls.

Or, your administrator can block your line’s caller ID for all calls.

 

Block your caller ID for a single call

  • Enter *67 and the number you want to call.
  • Lift the handset.

Unblock your caller ID for a single call

  • Enter *65 and the number you want to call.
  • Lift the handset.

Block your caller ID for all calls

  • Enter *31, and then lift the handset.

Unblock your caller ID for all calls

  • Enter #31, and then lift the handset.
 

Call Transfer

You can transfer a call to any extension within your organization or to any 10-digit phone number. Call Transfer has 2 forms:

  • Unattended transfer—Transfers your call to the new caller directly and drops you from the call.
  • Attended transfer—Enables you to speak with the person you’re transferring the call to before you transfer the call. If there’s no answer or the person doesn’t want to take the call, you can cancel the transfer and talk with the caller. 
 

Make an unattended transfer

  1. During a call, press the Transfer soft key.
  2. Enter the phone number to which the call will be transferred.
  3. Press the Transfer soft key. The call is transferred and you’re dropped from the call.

Make an attended transfer

  1. During a call, press the Transfer soft key.
  2. Enter the phone number to which the call will be transferred.
  3. Press the OK button or the pound (#) key to dial out.
  4. Wait for the person to answer, and then speak.
    • If the person agrees to accept the call, press the Transfer soft key again. The call is then transferred from your phone.
    • If the person isn’t available or doesn’t want to accept the transferred call, press the Cancel soft key to resume the original call.
 

Conference calls

You can conduct a conference call with 3 participants from your phone.

 

Make a 3-way conference call by phone

  1. Call the first person.
  2. After the first person answers, press the Conference soft key. This places the call on hold.
  3. Enter the number of the second person and press the OK button, the pound (#) key, or the Send soft key.
  4. When the second person answers, press Conference to establish the conference.
 

Do Not Disturb

When you don’t want to be bothered, you can turn on Do Not Disturb.

  • Private lines—If you have voicemail, all incoming calls are immediately routed to your voicemail. If you don’t have voicemail, calls are routed according to your call forwarding settings.
  • Shared lines—Your phone won’t ring, but the line blinks and you or someone else can answer the call.
 

Turn Do Not Disturb on or off

  1. Press the DND soft key when the phone is idle. Do Not Disturb appears in the display window.
  2. Press the DND soft key again. Do Not Disturb disappears from the display window.
 

Intercom Over Speakerphone

You can initiate an Intercom Over Speakerphone call to other Collaborate users in your organization.

The phone of the person you’re calling automatically answers the call in speakerphone mode. You can then have a conversation.

 

Make an Intercom Over Speakerphone call

  1. Enter *96.
  2. Enter an extension number.
  3. Press Send.
  4. Wait to hear a beep, and then speak.
 

Reject a call

If you don’t want to answer a call while it’s ringing, you can reject the call. If you have voicemail, the call is then routed to your voicemail. If you don’t have voicemail, the call is routed according to your call forwarding settings.

Note: If the ringing line is a shared line, your phone will stop ringing, but the shared lines will continue to ring on other phones.

 Reject a call

  • While your phone is ringing, press the Reject soft key.
 

Multiple line appearances and line keys

A phone number assigned to a line key on an IP phone is called a line appearance. The line keys on your phone can have repeated numbers, different numbers that belong to you, or numbers that belong to others. When a call comes in to a number, all phones with that number as a line appearance ring at the same time. When the call is answered, how it’s handled depends on the line’s call presence.

Collaborate offers 2 call presence choices:

  • Shared call presence—When a call is answered and put on hold, any other phone with that line appearance can take the call off hold.
  • Not shared call presence—When a call is answered, it becomes exclusive to the phone that answered it and no longer appears on the other phones. 
 

Move between calls on different line appearances

  1. While on a call, press the line key associated with another line. If necessary, you can use the arrows to scroll through the list of currently active calls.
  2. The call on the first line is put on hold.
  3. Talk with the second caller.
  4. To return to the first caller, press the line key associated with the first call. The second call is automatically put on hold
 

Call forwarding

You can forward calls to other numbers. The forward-to number can be an extension or any 10-digit phone number.

Collaborate provides these types of call forwarding:

  • Call Forwarding – Always—All calls to your phone are forwarded. This is also known as Send All Calls.
  • Call Forwarding – No Answer—If you don’t answer, the call is forwarded.
  • Call Forwarding – Busy—Calls that come in while your phone is busy are forwarded.
  • Call Forwarding – Not Reachable—Applies when your phone can’t be reached by the Collaborate network (not simply when you don’t answer or are busy). You can set this up in advance.

Note: Your administrator establishes your access to call forwarding features. If you have questions about your access to these features, check with your administrator.

 

Turn on call forwarding

  1. When your phone is idle, enter:
    • *72 for Call Forwarding – Alway
    • *92 for Call Forwarding – No Answer
    • *62 for Call Forwarding – Busy
    • *94 for Call Forwarding – Not Reachable
  2. Enter the phone number to which calls will be forwarded.
  3. Press Send. A voice prompt confirms that call forwarding is turned on.

Turn off call forwarding

  1. When your phone is idle, enter:
    • *73 for Call Forwarding – Always
    • *93 for Call Forwarding – No Answer
    • *63 for Call Forwarding – Busy
    • *95 for Call Forwarding – Not Reachable
  2. Press Send. A voice prompt confirms that call forwarding is turned off.