AT&T Collaborate

AT&T Collaborate – Enhanced Mobile is a Fixed Mobile Convergence solution that provides business, desk phone features on mobile phones. Improve mobile communications with your customers and collaborators by providing your high-definition voice business smartphone users the tools they need when connected to the AT&T VoLTE network.

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AT&T Collaborate quick reference Polycom VVX 400 series phones

This guide contains the key information you need to get started using your Polycom® VVX® 400-series (400, 401, 410, 411) phone with the AT&T CollaborateSM service.

Collaborate is a Voice over IP (VoIP) system that transports calls over the AT&T IP network rather than over the traditional public switched telephone network. You can use Collaborate exactly as you use a traditional phone system.

For more detailed information about using your phone, see the Polycom VVX Business Media Phones User Guide, available from Polycom. Note that not all Polycom features are available with Collaborate.

For reference, print this page and fill in the important information your administrator provides.

 Description Detail
 Your phone number (for external calls)  
 Your extension (for internal calls)  
Your voicemail access number   
Your administrator  Name:
Phone number:
Email:

 

The phones
Dialing basics
Special features

The phones

The VVX 400-series phones have 3 screens (Home, Calls, and Lines) that appear in the phone’s display window.

  • Home screen—Shows icons you can select to access messages, settings, and information.
  • Calls screen— Shows all active and on-hold calls for your line. This screen automatically appears when you have an active call and 1 or more calls on hold.
  • Lines screen— Shows your phone lines, favorites, and soft keys (keys that change function based on the current activity). This is the screen that appears when your phone is idle.

To display these screens, during a call, press the Home button.

Use these buttons and keys with Collaborate.

Phone diagram

 Button/Key Function   Button/Key Function
 1  Security slot (on top)    10 Volume control
Hookswitch    11  Mute 
Speaker    12  Speakerphone 
Soft keys    13  Headset 
Transfer    14  Navigation/Select keys
Keypad    15  Home 
Messages    16  Line keys 
Hold    17  Display window 
Microphone    18  Message light 

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Dialing basics

With Collaborate, you don’t need to use an out of network prefix (such as 9) when making calls. The VVX 400-series phones can manage a maximum of 24 calls at a time. You can have 1 active call in progress, with numerous other incoming calls or calls on hold on all lines.

How to make calls

Collaborate simplifies making calls.

 Action Steps
Make a call  

  • Enter a phone number, and then do 1 of these things:
    • Press a line key.
    • Pick up the handset.
    • Press Speakerphone or Headset.
    • Press the Dial soft key.
Make a call from the Recent Calls list 
  1. From the Home screen, select Directories, and then locate Recent Calls.
  2. From the Calls screen, select a contact.
Make a call from your Favorites list 
  1. Do 1 of these things:
    • From the Lines screen, press the New Call soft key.
    • From the Home screen, press the New Call soft key.
  2. Select Directory.
  3. Select Favorites.
  4. Select a favorite from the list.
Make a call to a favorite contact from the Lines screen 
  • If you’ve set up a speed dial key for this contact, press the line key associated with the favorite contact you want to call. The call is placed automatically.
Make a call from a directory 
  1. Do 1 of these things:
    • From the Home screen, select Directories.
    • From the Lines screen, press the Directory soft key.
  2. Choose a directory.
  3. Select a contact. Your contact’s information appears.
  4. Press the Dial soft key.
Return an earlier incoming call  

  1. From the Home screen, select Directories.
  2. Select Recent Calls, and then select Type Received Calls.
  3. Select a caller.
  4. Press the Dial soft key.
Redial a number 
  • On the Home screen, select Redial.
Put a call on hold and resume a call 
  1. During an active call, press the Hold button or Hold soft key.
  2. To resume the call, press the Hold button again or press the Resume soft key.

If more than 1 call is on hold, on the Calls screen, select the call you want, and then press the Resume soft key.

End a call 
  • Do 1 of these things:
    • Hang up.
    • Press the End Call soft key.

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Special features

The special features of Collaborate described below can save you time.

With some features, you press buttons or soft keys. With others, you enter special feature codes (for example, *67) from the phone’s keypad. In some cases, you can access features in multiple ways. For more information about feature codes, see Feature access codes.

Manage calls with these special calling features from Collaborate.

 Description How to use the feature
 

Call Waiting

If you see a new caller’s ID in your phone’s display window while you’re on a call, Call Waiting is turned on and you have an incoming call.

If you don’t answer the new call, it will be routed to your voicemail (if available) or to your chosen “when I don’t answer” call treatment.

If you don’t want to be notified when callers are waiting, turn Call Waiting off for the current call.

 

Turn Call Waiting off for the current call

  • Enter *70 and the number you want to call.

Account codes

Account codes enable Collaborate to track outbound call data by account or category. You may be assigned 1 of these types of account codes:

  • Mandatory—For all calls except 911, you’re always prompted and must enter an account code when calling outside your company.
  • Optional—You can enter an account code when calling outside your company (optional). Before you enter an account code, enter a feature access code. For more information, see Feature access codes.

Call using a mandatory account code

  1. Enter the phone number you want to call.
  2. When prompted, enter the account code.

Turn on optional account codes per call

  1. Enter *50.
  2. When prompted, enter the account code.
  3. Enter the phone number you want to call.
 

Block and unblock Caller ID

When Caller ID is turned on, your number and name appear on the phones you call.

If permitted by your company, you can block your caller ID:

  • For a single call outside your company
  • For all phone calls

Your administrator can block your line’s caller ID for all calls.

 

Block your caller ID for a single call

  • Enter *67 and the number you want to call.
  • Pick up the handset, press Speakerphone, or press the Dial soft key.

Unblock your caller ID for a single call

  • Enter *65 and the number you want to call.
  • Pick up the handset.

Block your caller ID for all calls

  • Enter *31, and then pick up the handset.

Unblock your caller ID for all calls

  • Enter #31, and then pick up the handset.
 

Call Transfer

You can transfer a call to any extension within your company or to any 10-digit phone number. Call Transfer has 2 forms:

  • Unattended Transfer—Transfers your call to the new caller directly and drops you from the call.
  • Attended Transfer—Enables you to speak with the person you’re transferring the call to before you transfer the call. If there’s no answer or the person doesn’t want to take the call, you can cancel the transfer and talk with the caller.
 

  1. During a call, do 1 of these things:
    • To use the default transfer type, press Transfer.
    • Press and hold Transfer, and then select a transfer type.
  2. Enter a phone number or choose a contact from the call list or directory where the call will be transferred.
    • If you chose Unattended Transfer, the call is transferred immediately.
    • If you chose Attended Transfer, speak with your contact and then press Transfer.

Conference calls

You can conduct a conference call with 3 participants from your phone.

  1. Call the first person.
  2. After the first person answers, press the Conference soft key. The call is put on hold.
  3. Call the second person or select a contact from the directory or call lists.
  4. When the second person answers, press the Conference soft key to establish the conference.

To join (merge) 2 calls into a conference call, repeat steps 1-4, and then press the Join soft key.

Reject a call

If you don’t want to answer a call while it’s ringing, you can reject the call. If you have voicemail, the call is then routed to your voicemail. If you don’t have voicemail, the call is routed to your chosen “when I don’t answer” call treatment.

Note: If the ringing line is a shared line, your phone stops ringing, but the shared lines continues to ring on other phones.

Reject a call on a shared line

  • While your phone is ringing, press the Silence soft key.

Reject a call on a line that isn’t shared

  • While your phone is ringing, press the Reject soft key.
 

Multiple line appearances and line keys

A phone number assigned to a line key on an IP phone is called a line appearance. The line keys on your phone can have repeated numbers, different numbers that belong to you, or numbers that belong to others. When a call comes in to a number, all phones with that number as a line appearance ring at the same time. When the call is answered, how it’s handled depends on the line’s call presence.

Collaborate offers 2 call presence choices:

  • Shared call presence—When a call is answered and put on hold, any other phone with that line appearance can take the call off hold.
  • Not shared call presence—When a call is answered, it becomes exclusive to the phone that answered it and no longer appears on the other phones.

Move between calls on different line appearances

  1. While on a call, press the line key associated with another line. The call on the first line is put on hold.
  2. Talk with the second caller.

To return to the first caller, press the line key associated with the first call. The second call is automatically put on hold.

 

Call forwarding

You can forward calls to an extension or any 10-digit phone number.

Collaborate provides these types of call forwarding:

  • Call Forwarding – Always—All calls to your phone are forwarded.
  • Call Forwarding – No Answer—If you don’t answer, the call is forwarded.
  • Call Forwarding – Busy—Calls that come in while your phone is busy are forwarded.
  • Call Forwarding – Not Reachable—Applies when your phone can’t be reached by Collaborate, such as during a power or network outage.

Note: Your administrator establishes your access to call forwarding features. For help, check with your administrator.

Turn on call forwarding

  1. When your phone is idle, enter:
    • *72 for Call Forwarding – Always
    • *92 for Call Forwarding – No Answer
    • *62 for Call Forwarding – Busy
    • *94 for Call Forwarding – Not Reachable
  2. Enter the phone number to which calls will be forwarded.
  3. Press a line key. A voice prompt confirms that call forwarding is turned on.

Turn off call forwarding

  1. When your phone is idle, enter:
    • *73 for Call Forwarding – Always
    • *93 for Call Forwarding – No Answer
    • *63 for Call Forwarding – Busy
    • *95 for Call Forwarding – Not Reachable
  2. Press a line key. A voice prompt confirms that call forwarding is turned off.

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