AT&T Collaborate

AT&T Collaborate – Enhanced Mobile is a Fixed Mobile Convergence solution that provides business, desk phone features on mobile phones. Improve mobile communications with your customers and collaborators by providing your high-definition voice business smartphone users the tools they need when connected to the AT&T VoLTE network.

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AT&T Collaborate quick reference Polycom VVX 201 phone

This guide contains the key information you need to get started using your Polycom® VVX® 201 phone with the AT&T CollaborateSM service. You’ll learn how to access features using the buttons, line keys, and soft keys on your IP (Internet Protocol) phone.

Collaborate is a Voice over IP (VoIP) system that transports calls over the AT&T IP network rather than over the traditional public switched telephone network. You can use Collaborate exactly as you use a traditional phone system.

For more detailed information about using this phone, see the Polycom VVX Business Media Phones User Guide, available from Polycom. Note that not all Polycom VVX 201 features are available with Collaborate.

For reference, print this page and fill in the important information your administrator provides.

 

Description Detail
 Your phone number (for external calls)   
 Your extension (for internal calls)   
 Your voicemail access number   
 Your administrator   Name:
Phone number:
Email:

Screens on the VVX 201
Dialing basics
Special features

Screens on the VVX 201

The VVX 201 has 3 screens that appear on the phone display window: To display these screens, during a call, press Home.

  • Home screen—Displays icons you can select to access messages, settings, and information.
  • Calls screen—Displays all active and on-hold calls for your line. This screen automatically appears when you have an active call and 1 or more calls on hold.
  • Lines screen—Displays your phone lines, favorites, and soft keys. This is the default screen that appears when you’re not using your phone.

Use these buttons and keys with Collaborate.

Phone diagram

Use these keys and buttons on your VVX 201 phone.

 Line key Function   Line key Function
 1  Hookswitch    9  Headset
Line keys    10  Security slot (on side) 
Speaker    11  Arrow keys/Select key 
Keypad    12  Soft keys 
Microphone    13  Home 
Volume    14  Display window 
Mute    15  Message light 
Speakerphone       

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Dialing basics

The VVX 201 phone can manage a maximum of 8 calls at a time. However, you can have only 1 active call in progress, with numerous other incoming calls or calls on hold on all phones. Your system administrator can also set up your phone to have up to 6 lines with unique extension numbers or the same extension number as other lines on your network.

With Collaborate, you don’t need to use an out of network prefix (such as 9) when making calls.

How to make calls

Collaborate simplifies making calls.

 

Action Steps
Make a call
  • Enter a phone number, and then do 1 of these things:
    • Press a line key.
    • Pick up the handset.
    • Press Speakerphone or Headset.

Press the Dial soft key.

Make a call from the Recent Calls list
  1. Locate Directory, and then locate Recent Calls.
  2. From the Calls List screen, select a contact.
Make a call from your Favorites list
  1. Do 1 of these things:
    • From the Lines screen, press the New Call soft key.
    • From the Home screen, press New Call.
  2. Select Directory.
  3. Select Favorites.
  4. Select a favorite from the list.
Make a call to a favorite contact from the Lines screen
  • If you’ve set up a speed dial key for this contact, press the line key associated with the favorite contact you want to call. The call is automatically placed.
Make a call from a Directory
  1. Do 1 of these things:
    • From the Home screen, select Directories.
    • From the Line screen, press the Directory soft key.
  2. Choose a directory.
  3. Select a contact. The Contact Information screen appears.
  4. Press the Dial soft key.
Make a call from the Directory Search screen
  1. From the Home screen, select Directories.
  2. Select Search, enter the contact’s first or last name, and then select Search.
  3. Select the contact. The Contact Information screen appears.
  4. Press the Dial soft key.
Return an earlier incoming call
  1. Go to the Directory, select Recent Calls, and then select Type Received Calls.
  2. Select a caller.
  3. Press the Dial soft key.
Redial a number
  • On the Home screen, select Redial.
Put a call on hold and resume a call
  1. During an active call, press the Hold button or the Hold soft key.
  2. To resume the call, press the Hold button again or press the Resume soft key.

If more than 1 call is on hold, on the Calls screen, select the call to highlight it, and then press Resume.

End a call
  • Do 1 of these things:
    • Hang up.
    • Press End Call.

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Special features

Collaborate has special features that can save you time. With some features, you press buttons or soft keys. With others, you enter special feature codes (for example, *67) from the phone’s keypad. In some cases, you can access features in multiple ways. For more information about feature codes, see Feature access codes.

Manage calls with these special calling features from Collaborate.

 

Description How to use the feature

Call Waiting

If you see a new caller’s ID in your phone’s display window while you’re on a call, Call Waiting is turned on and you have an incoming call.

If you don’t answer the new call, it will be routed to your voicemail (if available) or to your chosen “when I don’t answer” call treatment.

If you don’t want to be notified when callers are waiting, turn Call Waiting off for the current call.

Turn Call Waiting off for the current call

  • Enter *70 and the number you want to call.

Account codes

Account codes enable Collaborate to track outbound call data by account or category. You may be assigned 1 of these types of account codes:

  • Mandatory—For all calls except 911, you’re always prompted and must enter an account code when calling outside your company.
  • Optional—You can enter an account code when calling outside your company (optional). Before you enter an account code, enter a feature access code. For more information, see Feature access codes.

Call using a mandatory account code

  1. Enter the phone number you want to call.
  2. When prompted, enter the account code.

Turn on optional account codes per call

  1. Enter *50.
  2. When prompted, enter the account code.
  3. Enter the phone number you want to call

Block and unblock Caller ID

When Caller ID is turned on, your number and name appear on the phones you call.

If permitted by your company, you can block your caller ID:

  • For a single call outside your company
  • For all phone calls

Your administrator can block your line’s caller ID for all calls.

Block your caller ID for a single call

  • Enter *67 and the number you want to call.
  • Pick up the handset, press Speakerphone, or press Dial.

Unblock your caller ID for a single call

  • Enter *65 and the number you want to call.
  • Pick up the handset.

Block your caller ID for all calls

  • Enter *31, and then pick up the handset.

Unblock your caller ID for all calls

  • Enter #31, and then pick up the handset.

Call Transfer

You can transfer a call to any extension within your company or to any 10-digit phone number. Call Transfer has 2 forms:

  • Unattended Transfer—Transfers your call to the new caller directly and drops you from the call.
  • Attended Transfer—Enables you to speak with the person you’re transferring the call to before you transfer the call. If there’s no answer or the person doesn’t want to take the call, you can cancel the transfer and talk with the caller.
  1. During a call, do 1 of these things:
    • To use the default transfer type, press Transfer.
    • Press and hold Transfer, and then select a transfer type.
  2. Enter a phone number or choose a contact from the call list or directory where the call will be transferred. If you chose Unattended Transfer, the call is transferred immediately.
  3. If the transfer type is Attended, press Transfer after speaking with your contact.

Conference calls

You can conduct a conference call with 3 participants from your phone.

  1. Call the first person.
  2. After the first person answers, select the Conference soft key. The call is put on hold.
  3. Call the second person or select a contact from the directory or call lists.
  4. When the second person answers, select the Conference soft key to establish the conference.

To join (merge) 2 calls into a conference call, repeat steps 1 through 4, and then select the Join soft key.

Reject a call

If you don’t want to answer a call while it’s ringing, you can reject the call. If you have voicemail, the call is then routed to your voicemail. If you don’t have voicemail, the call is routed to your chosen “when I don’t answer” call treatment.

Note: If the ringing line is a shared line, your phone will stop ringing, but thre shared lines will continue to ring on other phones.

Reject a call on a shared line

  • While your phone is ringing, press the Silence soft key.

Reject a call on a line that isn’t shared

  • While your phone is ringing, press the Reject soft key.

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