AT&T Collaborate

AT&T Collaborate – Enhanced Mobile is a Fixed Mobile Convergence solution that provides business, desk phone features on mobile phones. Improve mobile communications with your customers and collaborators by providing your high-definition voice business smartphone users the tools they need when connected to the AT&T VoLTE network.

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AT&T Collaborate quick reference Polycom SoundStation IP 6000 phone

This guide contains the information you need to get started using your Polycom® SoundStation® IP 6000 conference phone with the AT&T CollaborateSM service. You’ll learn how to access features using the buttons, line keys, and soft keys on your Internet Protocol (IP) phone.

Collaborate is a Voice over IP (VoIP) system that transports calls over the AT&T IP network rather than over the traditional public switched telephone network. You can use Collaborate exactly like a traditional phone system.

For more detailed information about using this phone, see the Polycom SoundStation IP 6000 User Guide, available from Polycom. Note that not all Polycom SoundStation IP 6000 features are available with Collaborate.

For reference, print this page and fill in the important information your administrator provides.

 

Description Detail
Your phone number (for external calls)  
Your extension (for internal calls)  
Your voicemail access number  
Your administrator Name:
Phone number:
Email:

Select a feature or option
Dialing basics
Special features

Select a feature or option

The Polycom SoundStation IP 6000 that works with Collaborate is intended for speakerphone use in small to midsized rooms and has a single line that can manage 8 calls at a time (1 active call and 7 on hold).

Your phone has a standard phone keypad and a few additional buttons (for example, Select). The phone also has soft keys, located below the display window. Soft keys work like other phone buttons or keys, but the function of each soft key can change. A label appears in the display window, defining each soft key’s function at a given time.

Your organization determines which Collaborate features you can use and can also impose dialing restrictions. If you have questions about the features available to you or about any dialing restrictions, check with your administrator.

Use these buttons and keys with Collaborate.

Phone diagram

 

 Line key Function   Line key Function
 1  Select    7  Call
Arrow keys    Soft keys 
Volume    Exit 
Headset    10  Menu 
Key pad    11  Display 
Redial       

Use these keys and buttons on your SoundStation IP 6000 phone.

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Dialing basics

With Collaborate, you don’t need to use an out of network prefix (such as 9) when making calls. If you pre-dial a call, you must press a line key to connect the call.

If you already have a dial tone, and then enter the numbers to place a call, the call connects automatically after a few seconds.

How to make calls

Collaborate simplifies making calls.

 

Action Steps
Make a call
  • Do 1 of these things:
    • Press Speakerphone.
    • Enter the number, and then press a line key.
Make an internal call
  • Enter the extension.

To reach people at other sites, you may have to enter the site prefix plus the extension.

Make a local call
  • Enter a 10-digit number, a 7-digit number within your own area code, or a special number (such as 411 or 911).
Make a long distance call
  • Enter a 10-digit number. (You can enter 1 and the 10-digit phone number, but 1 isn’t required.)
Make an international call
  • Enter 011 (the international code) + country code + phone number.

For more information, see the AT&T International Dialing Guide at https://www.business.att.com/bt/dial_guide.jsp.

Return the most recent incoming call
  1. Press Menu.
  2. Select Features.
  3. Select Call Lists.
  4. Select Missed Calls or Received Calls.
  5. Scroll to select the number you want, and then press a line key.
Redial the last number called
  • Press Redial.
Redial a number called earlier
  1. Press Menu.
  2. Select Features.
  3. Select Call Lists.
  4. Select Placed Calls. The Placed Calls list appears in the display window.
  5. Select the number you want, and then press a line key.
Hold a call and resume a call
  • To put a call on hold, press Hold.
  • To resume the call, press Resume.
End a call
  • Press Call or press the End Call soft key.

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Special features

The special features of Collaborate described below can save you time.

Note that if this IP phone is located in a conference room and not assigned to an individual user (as is usually the case), some features meant for individuals might not be available.

With some features, you press buttons or soft keys. With others, you enter special feature codes (for example, *70) from the phone’s keypad. In some cases, you can access features in multiple ways. For more information about feature codes, see Feature access codes. To apply a feature access code, enter the code (for example, *70), and then press a line key.

Manage calls with these special calling features from Collaborate.

Description How to use the feature

An account code enables your Collaborate service to track call data by account or category for outbound calls made from your organization. You may be assigned 1 of these types of account codes:

  • Mandatory—For all calls except 911, you’re always prompted and must enter an account code when calling outside your organization.
  • Optional—You can enter a feature access code followed by the account code when calling outside your organization.
  1. Enter the phone number you want to call.
  2. When prompted, enter the account code.

Turn on account codes per call

  1. Enter *50.
  2. When prompted, enter the account code.
  3. Enter the phone number you want to call.

Block and unblock Caller ID

When the Caller ID feature is turned on, your number and name appear on the phones you call.

If permitted by your organization, you can block your caller ID:

  • For a single call outside your organization.
  • For all phone calls.

Or, your administrator can block your line’s caller ID for all calls.

Block your caller ID for a single call

  • Enter *67 and the number you want to call.
  • Press a line key.

Unblock your caller ID for a single call

  • Enter *65 and the number you want to call.
  • Press a line key.

Block your caller ID for all calls

  • Enter *31, and then press a line key.

Unblock your caller ID for all calls

  • Enter #31, and then press a line key.

Call Transfer

You can transfer a call to any extension within your organization or to any 10-digit phone number. Call Transfer has 2 forms:

  • Unattended transfer—Transfers your call to the new caller directly and drops you from the call.
  • Attended transfer—Enables you to speak with the person you’re transferring the call to before you transfer the call. If there’s no answer or the person doesn’t want to take the call, you can cancel

Make an unattended transfer

  1. During a call, press the More and then the Trnsfer soft keys.
  2. Enter the phone number to which the call will be transferred.
  3. Press the Blind soft key.

The call is transferred and you’re dropped from the call.

Make an attended transfer

  1. During a call, press the More and then the Trnsfer soft keys.
  2. Enter the phone number to which the call will be transferred.
  3. Press a line key.
  4. Wait for the person to answer, and then speak.
  5. Do 1 of the following:
    • If the person agrees to accept the call, press Trnsfer again. The call is then transferred from your phone.
    • If the person isn’t available or doesn’t want to accept the transferred call, press the Cancel soft key to resume the original call.

Conference calls

You can conduct a conference call with 3 participants from your phone

Make a 3-way conference call by phone

  1. Call the first person.
  2. After the first person answers, press the More and then the Confrnc soft keys. This places the call on hold.
  3. Call the second person.
  4. When the second person answers, do 1 of the following:
    • If the person wants to join the call, press the More and then the Confrnc soft keys to establish the conference.
    • If the person doesn’t want to join the call, press the Cancel soft key to drop the second call and return to the first call.

Reject a call

If you don’t want to answer a call while it’s ringing, you can reject the call. If you have voicemail, the call is then routed to your voicemail. If you don’t have voicemail, the call is routed to your chosen “when I don’t answer” call treatment.

Reject a call

  • While your phone is ringing, press Reject.

Multiple line appearances and line keys

A phone number assigned to a line key on an IP phone is called a line appearance. The line keys on your phone can have repeated numbers, different numbers that belong to you, or numbers that belong to others. When a call comes in to a number, all phones with that number as a line appearance ring at the same time. When the call is answered, how it’s handled depends on the line’s call presence.

Collaborate offers 2 call presence choices:

  • Shared call presence—When a call is answered and put on hold, any other phone with that line appearance can take the call off hold.
  • Not shared call presence—When a call is answered, it becomes exclusive to the phone that answered it and no longer appears on the other phones.

Move between calls on different line appearances

  1. While on a call, press the line key associated with another line. The call on the first line is put on hold.
  2. Talk with the second caller.
  3. To return to the first caller, press the line key associated with the first call. The second call is automatically put on hold.

Call forwarding

You can forward calls to other numbers. The forward-to number can be an extension or any 10-digit phone number.

Collaborate provides these types of call forwarding:

  • Call Forwarding – Always—All calls to your phone are forwarded. This is also known as Send All Calls.
  • Call Forwarding – No Answer—If you don’t answer, the call is forwarded.
  • Call Forwarding – Busy—Calls that come in while your phone is busy are forwarded.
  • Call Forwarding – Not Reachable—Applies when your phone can’t be reached by the Collaborate network (not simply when you don’t answer or are busy).

Note: Your administrator establishes your access to call forwarding. If you have questions about your access to these features, check with your administrator.

Turn on call forwarding

  1. When your phone is idle, enter:
    • *72 for Call Forwarding – Always.
    • *92 for Call Forwarding – No Answer.
    • *62 for Call Forwarding – Busy.
    • *94 for Call Forwarding – Not Reachable.
  2. Enter the phone number to which calls will be forwarded.

A voice prompt confirms that call forwarding is turned on.

Turn off call forwarding

  1. When your phone is idle, enter:
    • *73 for Call Forwarding – Always.
    • *93 for Call Forwarding – No Answer.
    • *63 for Call Forwarding – Busy.
    • *95 for Call Forwarding – Not Reachable.

A voice prompt confirms that call forwarding is turned off.

Register or restart your phone

There will be times when you must reset your phone so that it can retrieve crucial software updates and configurations from the Collaborate service.

Register or restart your phone

  1. Press Menu.
  2. Select Settings.
  3. Select Basic.
  4. Select Restart Phone.

The Polycom logo appears in the display window for a short time. When the logo disappears, the phone is again operational.

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