AT&T Collaborate

AT&T Collaborate – Enhanced Mobile is a Fixed Mobile Convergence solution that provides business, desk phone features on mobile phones. Improve mobile communications with your customers and collaborators by providing your high-definition voice business smartphone users the tools they need when connected to the AT&T VoLTE network.

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AT&T Collaborate quick reference Cisco IP phone 7821

This guide has the key information you need to get started using your Cisco® IP phone 7821 with the AT&T CollaborateSM service. You’ll learn how to access features using the buttons, line keys, and soft keys on your Internet Protocol (IP) phone.

Collaborate is a Voice over IP (VoIP) system that transports calls over the AT&T IP network rather than over the traditional public switched telephone network. You can use Collaborate exactly as you use a traditional phone system.

For more detailed information about using this phone, see the Cisco IP phone 7821 administration guide, available from Cisco. Note that not all Cisco features are available with Collaborate.

For your reference, print this page and fill in the important information your administrator provides:

 

Description Detail
Your phone number (for external calls)  
Your extension (for internal calls)  
Your voicemail access number  
Your administrator Name:
Phone number:
Email:

Select a feature or option
Dialing basics
Special features

Select a feature or option

Your Cisco IP 7821 phone provides support for 2 lines, and an external microphone and speakers. The Cisco 7800 IP phones function like a digital business phone, allowing you to place and receive calls and access features such as mute, hold, transfer, speed dial, call forward, and more. Additionally, the phone connects to your data network which offers enhanced IP telephony features, such as access to network information and services, and customizable features and services.

Your organization determines which Collaborate features you can use, and can also impose dialing restrictions. If you have questions about the features available to you or about any dialing restrictions, check with your administrator.

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Dialing basics

With Collaborate, you don’t need to use an out of network prefix (such as 9) when making calls.

How to make calls

Collaborate simplifies making calls.

Action Steps
Make a call by pre-dialing
  1. Enter the number you want to call.
  2. Do 1 of these things:
    • Pick up the handset.
    • Press Speakerphone.
Make a call
  1. Do 1 of these things:
    • Pick up the handset.
    • Press Speakerphone.
    • Press a line key.
  2. Enter the number, and then press Call.
Make an internal call
  • Enter the site prefix plus the extension number.
Make a local call
  • Enter a 10-digit number, a 7-digit number within your own area code, or a special number (such as 411 or 911).
Make a long distance call
  • Enter a 10-digit number. (You can enter 1 and the 10-digit phone number, but 1 isn’t required.)
Make an international call
  • Enter 011 (the international code) + country code + phone number.

For more information, see the AT&T International Dialing Guide at https://www.business.att.com/bt/dial_guide.jsp.

Return the most recent incoming call
  1. Enter *69.
  2. Press Call.
Return a call from the call logs on your phone
  1. Press the Application / Menu button, and then select Recents. 
  2. To scroll through the list, use the Navigation button (press up and down).
  3. Select a number from the list, press Speakerphone, and then lift the handset or press a line key.
Redial the last number called
  • Press Redial.
Redial a number called earlier
  1. Press Redial
  2. To scroll, use the Navigation button (press up and down).
  3. Select a number from the list, press Speakerphone, and then lift the handset or press a line key.
Put a call on hold
  • Press Hold.
Resume a call
  1. Press Resume.
  2. If you have more than 1 call on hold, use the Navigation button to scroll through the list of held calls, and then press Resume.
End a call
  • Hang up or press End Call.

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Special features

The special features of Collaborate described below can save you time.

Note that if this IP phone is located in a conference room and not assigned to an individual user, some features meant for individuals might not be available.

With some features, you press buttons or soft keys. With others, you enter special feature codes (for example, *86) from the phone’s keypad. In some cases, you can access features in multiple ways. For more information about feature codes, see Feature access codes.

Note: When using a star (*) feature code, you must press Send. The call won’t be dialed automatically.

Special calling features

Manage calls with these special calling features from Collaborate.

 

Description How to use the feature

Auto Call Back Busy

If you call a phone number that’s busy, Auto Call Back Busy checks the busy number for the next 30 minutes. When the phone number becomes free, Auto Call Back Busy rings you and connects the call.

You can cancel Auto Call Back Busy at any time, and you can have multiple Auto Call Back Busy sessions running at the same time.

Note: If you place a call to a number that has voicemail, you’ll be sent to voicemail and Auto Call Back Busy won’t check the number.

Turn on Auto Call Back Busy

  1. Make your call. When a number is busy, a voice prompt offers Auto Call Back Busy.
  2. Follow the voice instructions.
  3. When the voice prompt confirms that Auto Call Back Busy is turned on, end the call.
  4. When the number you called becomes free, your phone rings. Answer the call to connect to the number you originally called.

Cancel all Auto Call back Busy sessions

Enter *86, and then press Call.

Call Waiting

If you see a new caller’s ID in your phone’s display window while you’re on a call, Call Waiting is turned on and you have an incoming call.

If you don’t answer the new call, it will be routed to your voicemail (if available) or to your chosen “when I don’t answer” call treatment.

If you don’t want to be notified when callers are waiting, you can turn Call Waiting off for the current call.

Turn Call Waiting off for the current call

  1. Enter *70 and the number you want to call.
  2. Press Call.

Account codes

An account code enables your Collaborate service to track call data by account or category for outbound calls made from your organization. You may be assigned 1 of these types of account codes:

  • Mandatory—For all calls except 911, you’re always prompted and must enter an account code when calling outside your organization.
  • Optional—You can enter a feature access code followed by the account code when calling outside your organization.

Call using a mandatory account code

  1. Enter the phone number you want to call.
  2. When prompted, enter the account code.
  3. Press Call.

Turn on account codes per call

  1. Enter *50.
  2. When prompted, enter the account code.
  3. Enter the phone number you want to call.
  4. Press Call.

Block and Unblock Caller ID

When Caller ID is turned on, your number and name appear on the phones you call.

If permitted by your organization, you can block your caller ID:

  • For a single call outside your organization.
  • For all phone calls.

Or, your administrator can block your line’s caller ID for all calls.

Block your caller ID for a single call

  • Enter *67 and the number you want to call.
  • Lift the handset.

Unblock your caller ID for a single call

  • Enter *65 and the number you want to call.
  • Lift the handset.

Block your caller ID for all calls

  • Enter *31, and then lift the handset.

Unblock your caller ID for all calls

  • Enter #31, and then lift the handset.

Important: Don’t use the phone menu to block caller ID or to turn on secure calling.

Call Transfer

You can transfer a call to any extension within your organization or to any 10-digit phone number. Call Transfer has 2 forms:

  • Unattended transfer—Transfers your call to the new caller directly and drops you from the call.
  • Attended transfer—Enables you to speak with the person you’re transferring the call to before you transfer the call. If there’s no answer or the person doesn’t want to take the call, you can cancel the transfer and talk with the caller.

Make an unattended transfer

  1. During a call, press the More softkey, and then press the BlindXfer softkey.
  2. Enter the phone number to which the call will be transferred.
  3. Press Transfer. The call is transferred and you’re dropped from the call.

Make an attended transfer

  1. During a call, press Transfer.
  2. Enter the phone number to which the call will be transferred.
  3. Wait for the person to answer, and then speak.
    • If the person agrees to accept the call, press Transfer again. The call is then transferred from your phone.
    • If the person isn’t available or doesn’t want to accept the transferred call, press the Cancel soft key to resume the original call.

Conference calls

You can conduct a conference call with 3 participants from your phone.

Make a 3-way conference call by phone

  1. Call the first person.
  2. After the first person answers, press Conference. This places the call on hold.
  3. Call the second person.
  4. When the second person answers, press Conference to establish the conference.

Do Not Disturb

When you don’t want to be bothered, you can turn on Do Not Disturb.

  • Private lines—If you have voicemail, all incoming calls are immediately routed to your voicemail. If you don’t have voicemail, calls are routed to your “when I’m busy” call treatment.
  • Shared lines—Your phone won’t ring, but the line blinks and you or someone else can answer the call.

Turn Do Not Disturb on or off

  1. Press the Do Not Disturb soft key. “Do Not Disturb” appears in the display window.
  2. Press the Do Not Disturb soft key again. “Do Not Disturb” disappears from the display window.
 

Intercom Over Speakerphone

You can initiate an Intercom Over Speakerphone call to other Collaborate users in your organization.

The phone of the person you’re calling automatically answers the call in speakerphone mode. You can then have a conversation.

 

Make an Intercom Over Speakerphone call

  1. Enter *96.
  2. Enter an extension number.
  3. Press Call.
  4. Wait to hear a beep, and then speak.
 

Reject a call

If you don’t want to answer a call while it’s ringing, you can reject the call. If you have voicemail, the call is then routed to your voicemail. If you don’t have voicemail, the call is routed to your chosen “when I don’t answer” call treatment.

Note: If the ringing line is a shared line, your phone will stop ringing, but the shared lines will continue to ring on other phones.

 

Reject a call

If you’re not currently on a call:

  • Press Reject.

If you’re currently on a call:

  • Press 2 on the keypad.

Multiple line appearances and line keys

A phone number assigned to a line key on an IP phone is called a line appearance. The line keys on your phone can have repeated numbers, different numbers that belong to you, or numbers that belong to others. When a call comes in to a number, all phones with that number as a line appearance ring at the same time. When the call is answered, how it’s handled depends on the line’s call presence.

Collaborate offers 2 call presence choices:

  • Shared call presence—When a call is answered and put on hold, any other phone with that line appearance can take the call off hold.
  • Not shared call presence—When a call is answered, it becomes exclusive to the phone that answered it and no longer appears on the other phones.

Move between calls on different line appearances

  1. While on a call, press the line key associated with another line. If necessary, you can use the arrows to scroll through the list of currently active calls.
  2. The call on the first line is put on hold.
  3. Talk with the second caller.
  4. To return to the first caller, press the line key associated with the first call. The second call is automatically put on hold.

Call Forwarding

You can forward calls to other numbers. The forward-to number can be an extension or any 10-digit phone number.

Collaborate provides these types of call forwarding:

  • Call Forwarding – Always—All calls to your phone are forwarded. This is also known as Send All Calls.
  • Call Forwarding – No Answer—If you don’t answer, the call is forwarded.
  • Call Forwarding – Busy—Calls that come in while your phone is busy are forwarded.
  • Call Forwarding – Not Reachable—Applies when your phone can’t be reached by the Collaborate network (not simply when you don’t answer or are busy). You can set this up in advance.

Note: Your administrator establishes your access to call forwarding features. If you have questions about your access to these features, check with your administrator.

 

Turn on call forwarding

  1. When your phone is idle, enter:
    • *72 for Call Forwarding – Always
    • *92 for Call Forwarding – No Answer
    • *62 for Call Forwarding – Busy
    • *94 for Call Forwarding – Not Reachable
  2. Enter the phone number to which calls will be forwarded.
  3. Press Call. A voice prompt confirms that call forwarding is turned on.

Turn off call forwarding

  1. When your phone is idle, enter:
    • *73 for Call Forwarding – Always
    • *93 for Call Forwarding – No Answer
    • *63 for Call Forwarding – Busy
    • *95 for Call Forwarding – Not Reachable
  2. Press Call. A voice prompt confirms that call forwarding is turned off.

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