AT&T Collaborate

AT&T Collaborate – Enhanced Mobile is a Fixed Mobile Convergence solution that provides business, desk phone features on mobile phones. Improve mobile communications with your customers and collaborators by providing your high-definition voice business smartphone users the tools they need when connected to the AT&T VoLTE network.

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AT&T Collaborate Dialer for Google Chrome – Frequently Asked Questions

Question Answer Comment
What is the Dialer for Google Chrome? It is a Chrome extention. An extension is similar to a plug-in or an add-in, because it doesn’t stand alone. It works with an application to extend its functionality. The Dialer for Google Chrome was developed by BluIP, Inc. The Dialer works with a number of solutions, including AT&T Collaborate, and is available in the Chrome web store free of charge.
Why would I use the Dialer for Google Chrome? The Dialer allows you to access information in other applications, automatically – without opening the application. So a call center rep could, for example, have a Salesforce window pop up when an incoming call is from a number that’s in a n existing Salesforce record. The call center rep would know who is calling and can see the most recent interaction almost right away. The Dialer for Google Chrome provides functionality that makes AT&T Collaborate even more operational.
How much is AT&T charging for the Dialer for Google Chrome? AT&T is not selling the Dialer. It is available at no charge from BluIP via the Google Chrome web store. Users can simply download and install it on their own. Users can access and download the Dialer for free.
What do I need in order to use the Dialer? Four things are needed: (1) a valid AT&T Collaborate account; (2) acceptance of the BluIP terms and conditions for the Dialer; (3) Google Chrome installed on your PC; and (4) an Internet connection, since AT&T Collaborate is a Voice over IP (“VoIP”) solution. Users who do not already have Chrome or have not used any Google applications for instance may be prompted to establish a free Google account.
How do I get and install Google Chrome Click here to be taken to Google’s website, where you can download and install Chrome for your PC. Chrome is also free.
How do I get and install the Dialer? Open your Chrome browser and type https://www.redial.io/user/ATTCollaborate/. Click the DIALER image to accept the terms and conditions, download and install. When the Dialer has been installed you will see a blue power button at the top right of your Chrome browser window. This is your Dialer! Click to open.
When the Dialer is installed, how do i sue it? All documentation is accessible from within the Dialer? You can access and update your Dashboard, set up options, and select the application you want to integrate (for example, Salesforce or Google Contacts).
Is there online help? There are tow sources of help:
The AT&T Business Center can be accessed from the Dialer, and Online Support and Documentation provided by BluIP is accessible as well.
Online Support and Documentation , as well as Feedback and Documentation, are hosted by BluIP.
If I’m having trouble with Dialer, what do I do? If the problem is not addressed by the online documentation, contact AT&T Customer Care for Tier 1 assistance. All issues with the Dialer are supported by BluIP. AT&T Customer care will ask a few questions to identify the problem. If the issue is with the Dialer, AT&T Customer Care will transfer you directly to BluIP’s customer support team for assistance.