The AT&T CollaborateSM service provides the Collaborate app to help you manage calls and conferences on your iPad® on the go. The app provides voice, video, and advanced communications features. It comes in these versions:
- Mobile Audio Only
The Unified Communications (UC) bundle provides voice features plus video and advanced communications features. This bundle includes the Mobile, Tablet, and Desktop apps.
For iPad®, the Tablet version of the app provides these features:
- Instant messaging and presence
- Voice over IP (VoIP) calling
- Voice calling
- Video calling
- Collaborate service call settings
You can download the app for iPad from the Apple® App Store.
After you start the app the first time, when you sign in, you can choose automatic sign-in for future use. You can use either basic or advanced sign-in.
Basic sign-in has 3 options:
- Update location—Set the registered location, and then sign in.
- Accept—Start using the app.
- Cancel—Return to the Sign In page.
Advanced sign-in has these options:
Update location—Opens a Web browser where you can set the location. After you set your location, return to the Sign In page. If you successfully updated your location, you can now sign in and use the app.
Cancel—Sign-in is canceled and the Sign In page appears.
- Enter the Collaborate app username and password that your administrator provided.
Note: Your app username starts with your 10-digit Collaborate phone number followed by @hcomm.att.net (for example, email@example.com).
- Decide if you want the app to remember your password.
- Decide if you want to sign in to the app automatically.
- Tap Sign In.
You can change your password.
- On the Sign In page, tap Forgot Password and follow the prompts.
When you start the app the first time, your Contacts list is empty. To find people in your organization and add them to your Contacts list, use the Search field in the Directory. To manually add contacts, tap Add.
|Icon||What it means|
|View your contacts from a Buddy list, your device’s address book, or your company directory.|
|View your chat history.|
|View incoming, outgoing, and missed calls.|
|Join your personal chat room.|
The main app view contains tabs that present information about contacts and communications options.
The Contacts list on the Contacts tab contains 2 types of contacts:
- Presence-enabled: users who can chat and send instant messages.
- Non-presence enabled: phone or conference numbers. These contacts are stored on the server and are available on all of your Collaborate apps.
You can filter your contacts:
- Collaborate Contacts
- To view all presence-enabled and non-presence enabled contacts, tap All.
- To view only the presence-enabled contacts that are currently online, tap Online.
- Contact Directories
- To view contacts from your device’s address book, tap Local Address Book.
- To search for contacts from the company directory, tap Directory.
The contact card shows information about a contact based on the contact type. This includes Collaborate contacts, local address book contacts, and contacts from directory search results.
You can start a call or chat session directly from the contact card. You can join another contact’s My Room or dial a My Room audio bridge from a directory contact search result.
To add contacts, do 1 of these things:
- To add a new presence-enabled contact, in the navigation bar, tap the plus sign (+), and then tap Add Contact.
- From the Contacts tab, search the directory.
- On the Add Contact page, enter the contact’s information, and then tap Done.
- By default, your presence information is shared with a new contact.
- To add a contact from your device’s address book, on the navigation bar, tap the plus sign (+), and then tap Add Local Contact. The address book appears. Tap to select a contact from your device’s address book.
Add a conference contact
A conference contact is a special contact that you use for conference bridges. With a conference contact, you can avoid having to remember a PIN code and a conference number, such as for a recurring conference.
To add a conference number, do 1 of these things:
- Tap the plus sign (+), tap Add Conference, and then enter the conference number.
- Search the directory, and then add a conference number.
Add a buddy request
You can ignore or accept a buddy request. If you ignore the buddy request, you can share your presence information later.
- To share your presence information, from the Buddy contact card, tap Subscribe.
Note: The contact must accept your subscription request to create the presence relationship.
These steps are the same for presence-enabled and non-presence-enabled contacts.
- From the Contacts list, tap a contact. The contact card opens.
- Tap Edit. The Contact Information dialog box opens, where you can edit information.
- Do 1 of these things:
- To remove the presence relationship between you and the contact, tap Unsubscribe. You don’t see the contact’s presence information and your contact doesn’t see yours. An unsubscribed contact remains on the Contacts list and appears as offline.
- To re-establish a presence relationship, tap Subscribe.
- To remove the contact from your Contacts list, tap Remove contact.
Presence means that your friends can see if you’re available. You can see the presence of each contact to which you’ve subscribed and your contacts can see your presence on their Contacts list.
|Icon||What it means|
|The green Presence icon indicates that you’re online and ready to communicate.|
|The yellow Presence icon indicates that you’re online through Desktop, but you’ve been idle or away from your computer for more than 10 minutes.|
|The red Presence icon indicates that you’re busy and don’t want to be disturbed.|
|The gray Presence icon indicates that you’re offline. Others can contact you only by calling or leaving a chat message.|
|The gray Question Mark icon indicates that a subscription is pending and you haven’t yet approved sharing your presence.|
|The red Phone icons shows you’re busy on a call. This is an automated presence status.|
|The red Meeting icon indicates that you’re busy in a meeting. This is an automated presence status. The Busy – In Call status overrides the Busy – In Meeting status, so this icon appears only for meetings with no call.|
Icons show your presence status.
Presence is updated by appointments and meetings that you accept or make. Note that all-day meetings don’t change your presence to Busy – In Meeting.
Set your presence
- From the status bar in all tabs view, tap the Presence icon. The My Status page appears, where you can change your profile photo, personal message, and presence status.
Your profile photo is the picture that represents you in your friends’ Contacts list and on chat pages.
Change your profile photo
- Tap a profile photo. A dialog box opens with options. You can select an existing image, take a new one with your phone camera, or clear your profile photo.
- In the area next to the profile photo, enter a status message. This status message appears your friends’ Contacts list.
The Chat tab lists recent chats since the last time you signed in. Multiple chats, or discussions, between the same 2 people appear as 1 item in the list.
Open Chat view
- In the Chat list, tap a name. Recent and old messages appear.
New incoming messages show a notification badge next to the name. The icon remains until you read the message.
Chats are always listed in the order in which they’re received, with the most recent one first.
View the Start Group Chat option
In the navigation bar, click Menu.
Start a chat
To start a chat, do 1 of these things:
- In the Contacts list, tap a contact. A contact card opens. Tap the Chat bubble icon.
- In the Chat History list, tap a contact name.
When you start a chat, the Chat page appears. You can chat with a contact only when you’re both online. When your contact initiates a chat, a notification badge appears on the Chat tab and the entry appears at the top of the Chat History list.
When a chat opens, the name of the recipient appears in the top bar along with a Presence icon. Your chat recipient’s messages appear in the blue background, and your messages appear in the white background.
The text field in Chat uses autocorrect, auto-cap, and spell check based on your iPad settings. Use the system settings to turn these features on or off.
Start a group chat
A group chat works the same way as a 1-on-1 chat. All messages are sent to everyone in the group. To participate in a group chat, all contacts need to be online. You can’t invite an offline contact.
To start a group chat, do 1 of these things:
- In a single chat session, tap the Add Participant icon to change from a single chat to a group chat.
- From the Chat tab, tap the Menu icon and then tap Start Group Chat.
- In the Chat History list, tap a group chat.
When you start a group chat, the Chat page appears. To add more participants, tap the Add Participant icon. Anyone in the group chat can add participants. You can’t remove participants.
- To view your group chat history, use the Chat tab.
- To leave a group chat, tap Leave chat. The chat is marked as offline and you don’t receive messages from the chat. To rejoin the chat, tap the offline chat. You receive messages again, but you don’t receive the messages sent in the chat while you were outside the room.
- To clear your chat history, use the Clear History menu. To view the list of group chat participants, tap View Participants. You can’t delete a chat room.
Audio and video calls
The Dial Pad tab displays a dial pad and a text field where you can enter numbers. Use the dial pad to make audio or video calls.
There are 3 buttons below the dial pad: Call, Video call, and Dial Pad. The top text field also has a Delete button that deletes 1 character at a time.
When you have voicemail, a badge notification appears on the Dial Pad tab. To open voicemail, press and hold 1. If you don’t have voicemail, no notification badge appears.
To enter numbers during an active outgoing call, use the dial pad. You can’t use the dial pad to make audio or video calls during an active call.
To open the left pane dial pad, tap the right-side keypad button. The input field changes the hint text from “start new call” to “enter digits.”
When a call is placed on hold, you can use the dial pad only to start a new call.
Make audio or video calls
To make a call, do 1 of these things:
- From the Contacts list, choose a contact.
- To make an audio call, tap the Headset icon ().
- To make a video call, tap the Video icon ().
- From search results:
- Tap a contact. A contact card opens.
- Tap the Headset or Video icon.
- Open Dial Pad, enter a phone number, and tap the Call or Video button.
- In the Call History list, tap a call entry.
- On the Chat page, tap the Headset icon () to make an audio call or the Video icon () to make a video call.
Answer a call
When you receive an incoming call, your phone rings. On the Incoming Call page, tap Accept and Decline. If you decline the call, a busy signal plays and the caller knows that you rejected the call.
From the In Call page, you can:
- End a call.
- Mute the microphone.
- Turn the speaker on or off. (During a video call, the audio output is automatically switched to speaker-only mode.)
- Open the key pad.
- Adjust the volume.
- Change from an audio to a video call and change from a video to an audio call.
- Place a call on hold.
- Make a new call.
- Transfer a call – Attended.
- Transfer a call – Unattended.
- Start a conference.
- Park a call against a phone number or extension.
- Record a call.
- Transfer a call to a circuit-switched call.
- Add more participants to a conference call while you’re in a conference.
- Merge 2 separate calls.
- Swap 2 separate calls.
- View participants (on a conference call).
View missed calls and new messages
Notifications, used for missed calls or new messages, appear as badges on the tabs.
If you have pending voicemail messages, a badge appears on the Call icon and shows the number of pending messages.
To access voicemail, tap and hold the 1 button.
Contact name lookup for incoming calls and call logs
When you receive a call, the app searches for the caller’s name in the following sources and in this order:
- Chat contact name
- Company directories
- Your phone’s contact list
If the name is the same as 1 of the contacts, the name appears on the Incoming Call page.
Ad hoc conference calling
The Tablet app supports network SIP-based conference calls. While you’re on a 2-person audio or video call, you can add more participants.
Add conference participants
- Do 1 of these things:
- Tap Conference. The Address Book opens and you can search for and select the new participant. After you establish the conference, participants appear on the Device page.
- To create a conference call or add participants to an existing conference, make a second call and tap Merge.
You can have only 1 active call at a time. If you accept a new incoming call, the current call is put on hold and the second call is connected. You can change between these 2 calls by tapping the Hold and Unhold buttons.
Make a call while on an active call
You can start a new call while on an ongoing call.
- Make the first call.
- Tap the New Call button to start a second call.
- Select a contact, and then choose a number.
When the new call connects, the first call is put on hold. You can swap the 2 calls or to merge them into a conference call.
The Call Recording feature allows you to record your incoming and outgoing calls. Your administrator assigns your call recording settings. Depending on your settings, you can start, pause, resume, and end your recordings.
Note: You can only start and stop recording if you’re assigned On demand with user-initiated start. You can pause and resume recording if you’re assigned Always with pause/resume or On demand with user-initiated start.
- During an active call, open the dial pad, and tap the pause button (). The call is put on hold.
- Use 1 of the following dial codes, and then tap the call button ():
– To start recording, dial *44
– The pause recording, dial *48
– The resume recording, dial *49
– To stop recording, dial *45
You’re transferred back to the original call and the call recording announcement plays.
You can transfer calls to another party. These are 2 forms of transfer:
- Attended Transfer—Make the first call. When the person answers, select a contact, and then choose the number where you want to transfer the call. Select the Call First option. When the second person answers, press the Complete button to talk with the second person privately before completing the transfer and being dropped from the call.
- Unattended Transfer—Make the first call. When the person answers, select a contact, then choose the number where you want to transfer the call. Select the Transfer option. The call is transferred and you’re dropped from the call.
Swipe between chat and audio/video communication views
You can switch between Chat and Audio or Video communications sessions for your My Room, other users’ My Room, and 2-way Chat sessions. To determine whether you can switch between sessions, look for dots at the bottom of your screen. To switch between sessions, simply swipe.
You can set Call History to show all calls or missed calls.
Icons indicate whether a call was incoming, outgoing, or missed.
The list of calls has an icon showing the type of call (a green arrow means incoming, a blue arrow means outgoing, and a red arrow means missed). It also shows the name, number (if available), and the caller’s status. To the right, the date and time of the call appear.
Call history makes it easy for you to redial and call back when you miss a call or when you want to dial a contact you’ve recently spoken with.
You can configure the following options on the Settings tab:
- Call settings
- Registered location
The app supports the following features. You can turn these features on or off using the Call Settings window:
- Call options
- Caller ID Blocking
- Call Forwarding
- No Answer
- Not Reachable
- Do Not Disturb
- Incoming calls
- Simultaneous Ring
- Virtual Office
To forward calls, tap 1 of these Call Forward options and enter the forward-to number:
- Call Forward Always
- Call Forward Busy
- Call Forward Not Reachable
Do Not Disturb
When you turn on Do Not Disturb, all calls are blocked and typically sent to voicemail.
Virtual Office extends the features of your desk phone to any other fixed or mobile device, regardless of the network or handset manufacturer. Callers dial your number and reach you on the phone you choose. Your desk phone, mobile phone, or a device running the Collaborate app can ring simultaneously. You can move active calls from one device to another without hanging up.
- To add Virtual Office numbers, tap the Add New Location button.
- To activate parallel ringing, tap Alert all locations.
- To prevent a call from going to voicemail, tap Diversion inhibitor.
- To receive a separate audio prompt when answering a call from that number (location), tap Answer Confirmation. This may be useful in cases where, for example, mobile phone numbers are used to prevent incoming calls from going to mobile voicemail. If the answer confirmation message isn’t provided, calls end without going to voicemail.
- To turn on call features such as Call Transfer and Meet Me Conferencing tap Call Control.
You can set these preferences:
- Language in English
- Remember password
- Sign in automatically
- Caller ID lookup
You can set these preferences on the Sign In page:
- Language is English
- Device ID
Currently, the app is available in U.S. English.
Caller ID lookup
When there’s an incoming call, the Collaborate app looks for the same phone number by searching in the Contact list, the device’s address book, and the company directory. To improve performance, you can turn the local address book search on or off.
If you experience issues with the app, use the troubleshooting function.
Manage troubleshooting by selecting a menu option in Settings. You can access troubleshooting from 2 areas in the Collaborate app:
- On the Sign In page tap the Settings button. This opens the page that contains help and troubleshooting-related entries. You can access troubleshooting before you sign in, which is useful when you have issues with signing in or connectivity.
- From the Preferences page, accessible from the side navigation. You must sign in to the app first.
Choose from these troubleshooting options:
- Console logging—Gets logs in a development environment. The device should be connected to a PC or Mac® for the logs to appear real-time.
- File Logging—Saves logs to the device memory so they can be sent email.
- Chat logging—Includes chat and present-related information in the logs.
- Other logging—Includes additional (non-chat) logs different.
- PN logging—Includes push notification-related information (only when push notifications are turned on).
- Crash reporting—Sends crash logs to a crash report.
- Display Diagnostic Info in Calls—Lets you view information about ongoing calls, such as the codec type.
The app provides Web-based help from the Settings view.
You can sign out at the bottom of the left-side navigation drawer.
My Room is an always-available permanent room that you can use to chat with anyone who joins. To enter My Room, tap the My Room icon on the Tab bar.
To add participants, tap the Add Participants icon, or others can join your room from your contact card. After participants join the chat room, they can tap the Call button of that page to automatically join the conference.
My Room uses your permanent chat room, permanent collaboration room, and a conference bridge (audio). All My Room sessions start as chats, but you can add a call to the session while it’s in progress.
Others can join your room by tapping your name on their Contacts list and tapping Join Room from your contact card.
Collaborate and iPad settings
On the iPad Settings menu, tap Collaborate, to allow Collaborate access to:
We recommend that you allow the app access to all of these resources.
You can also configure the type of notifications you want to receive with Collaborate:
- Allow Notifications
- Show in Notification Center
- Badge App Icon
- Show on Lock Page
We recommend that you turn on all of these notifications. We also recommend that you set the option Alert style when unlocked to Alerts.
The Collaborate app for iPad supports Screen Share as view-only. When you send a Screen Share invitation from Desktop, the badge notification appears on the main bar and in the Chat list view. When you select the entry with page sharing from the Chat list, a communication pane opens with share by default. You can return to the chat or call (if present) with a swipe. When sharing is paused, the page share view remains active and shows the last image that was shared.
You can view page share in all communication modes:
- My Room
- One-to-one chat
- Ad Hoc group chat room (multi-user chat)
You can search in Collaborate Contacts, your phone’s address book, and the directory. The search appears in a separate input field on the Contacts tab. When you select a filter (All, Online, Local Address Book, or Directories), search results show contacts from only the current selected category.
The app supports users who have multiple devices in these ways:
- Chat invitations are sent to all your devices. Before the session is accepted, messages are sent to all devices. When answered, the chat messages go to the device that has sent a reply message.
- Retrieving your own presence notifications when another app updates your presence. The app updates its own status based on the information it receives from the server.
- Accepting a shared presence invitation in one app is also recognized by another app, and both apps start receiving presence updates.
- A new presence subscription made in one app is recognized in another. If the contact blocks the invitation, the server sends presence notifications to all your apps to indicate that the subscription was terminated. You also see this information. If the app receives 2 presence authorization requests from 2 or more devices for the same user, it shows only 1 request.
- Removing a contact from a Contacts list in one device is recognized in another app, and the Contacts list is updated in both apps.
When you add contacts to the Contacts list, these contacts receive a New Subscriber dialog box that asks whether they’ll allow you to see their presence. This information is stored in this contact’s presence policies.